Alight Solutions

Client Partner

• Oversee daily operational performance for assigned clients and operations teams.
• Collaborate with support areas like customer care and technology, serving as the main client contact.
• Support the Senior Client Manager/Client Leader in delivering high-quality solutions.
• Utilize effective client communication skills.
• Address questions related to unique situations, participant inquiries, client escalations, and requirements.
• Manage the operations of a client team through developing talent and delegating work.
• Communicate regularly with clients on all aspects of daily operations.
• Drive stable and consistent delivery from internal and external partners.
• Use data to influence standardization and process innovation.
• Manage defined contribution plans and understand their effect on clients and participants.
• Collaborate with the Oversight & Excellence team to reduce total cost by lowering demand and improving efficiency while focusing on improving delivery quality.

Defined Contribution Client Manager

Backend Engineer

• Design, develop, and maintain applications using Java and Spring Framework
• Build and integrate RESTful services for seamless communication between systems
• Develop responsive front-end interfaces using Angular
• Work with MongoDB and PostgreSQL for data storage and management
• Implement and maintain CI/CD pipelines and follow DevOps best practices
• Maintain Infrastructure as Code solutions with Terraform
• Deploy and manage applications in AWS, utilizing various AWS services
• Ensure system reliability and performance on Linux-based environments

Software Engineer – Full Stack, Java

Manager

• Responsible for strategy, management, and retention of a high-revenue client portfolio
• Fostering strategic relationships with clients and brokers
• Collaborating with Solutions Delivery team to ensure smooth transition from Implementation to Service
• Advocating for business readiness and client success
• Consulting with clients on best practices to increase product adoption
• Owning the Account Health strategy for assigned client accounts

Senior Manager, Client Management – Alight Leave Solutions

Compliance

• Review and process new and renewal licensing applications for accuracy and compliance.
• Track state insurance and TPA regulatory changes to ensure all credentials remain current.
• Maintain organized, secure, and audit‑ready licensing records.
• Provide guidance on licensing requirements and respond to inquiries from staff and partners.

TPA and Insurance Regulatory Licensing Specialist

Counselor

• Interacting with retirement plan participants through multiple channels needing assistance with retirement plan rollovers.
• Supporting investment advisory services.
• Explaining investment services available to participants with the goal to direct them to the correct service.
• Providing financial education related to various retirement plan topics.
• Interviewing individuals to gather required information, review planning suggestions, and deliver the right solution to the individual.
• Making warm outbound calls to customers interested in the creation of an account or in our programs.
• Explaining employer-based retirement plan requirements and basic IRS regulations related to 401(k) transactions to retirement plan participants.
• Collaborating with Benefits Center Customer Care teams to enhance customer experience.
• Providing education on IRA accounts, Advisory products, and best practices.
• Identifying strategies to improve referrals and facilitate reciprocal sharing of knowledge.
• Engaging with customers to handle account inquiries and update information.
• Providing assistance with trading activities and respond to customer inquiries.
• Troubleshooting basic technical issues and offer product and service literature.
• Participating in the process of setting up new accounts and maintaining accounts for customers.
• Accurately recording account openings and other transactions in our record keeping database.

Retirement Counselor

• provide expert advice to clients’ employees about core and voluntary benefits
• help employees understand their company’s benefits and make the right benefit decisions

Seasonal Benefit Counselor

Project Manager

• Overseeing project delivery from initiation to closure.
• Coordinating team activities and customizing solutions to meet client objectives.
• Leading the implementation and ongoing projects for Alight Worklife Digital Engagement solutions.
• Flushing out final project scope and creating initial project delivery schedule.
• Managing the overall schedule, detailed project requirements, and risk logs with key stakeholders leveraging Smartsheet artifacts.
• Creating scope-based change orders along with corresponding billing number setup.
• Ensuring client invoices are sent out based on established SOW fee structure.
• Leading external client planning and requirements meetings.
• Working closely with our Requirements Analysts to consult and ask appropriate questions to gather business requirements efficiently.
• Managing the client acceptance testing process by initiating issue logs and setting appropriate expectations regarding client feedback.
• Providing best practice consultation to clients as well as internal stakeholders.
• Working to produce solutions that meet client needs while staying within the AWL standard framework.
• Assessing the ongoing health of a client while staying close to renewal opportunities and buy ups.
• Collaborating with other project managers within the Digital Engagement practice.

Digital Engagement Delivery Project Manager

Operations

• Leading LOA, STD, ADA, and/or LTD Appeals service teams
• Developing strategy and business plans to deliver market-centric capabilities and processes
• Working with broader organization and external parties to identify and gaps and develop a plan to address
• Anticipating future trends and challenges, developing and implementing strategies to address opportunities
• Assessing and evaluated business/technology partners to integrate products on various platforms
• Developing and recommended Claims and Service level strategies and tactics
• Demonstrating expertise in accurate Appeals Claim Management
• Collaborating with peers and senior leadership to deliver exceptional service
• Managing Appeals departmental budget and plan effectively for responsible growth
• Enhancing the Claims team through regular business updates to ensure alignment with organizational goals
• Fostering a culture of trust within the team
• Establishing performance metrics with clear systems of measures and accountabilities that drive results
• Ensuring that an effective system of regulatory compliance and internal controls have been maintained
• Complying with applicable laws and regulations, and documented procedures that incorporated preventive and defective controls
• Partnering with Regulatory Compliance and Risk Committees

Claims Operations Director – Appeals

• Designing, building, and overseeing the execution of complex, cross-functional strategic client initiatives.
• Championing and utilizing best of breed technology (Smartsheet, SFDC, etc.) for all work performed.
• Driving innovation, optimizing business process and workflows as appropriate, and delivering exceptional business value through effective program execution.
• Designing and managing project execution, while identifying and resolving risk and adapting as needed to ensure success.
• Anticipating when change may be needed, and positioning recommendations appropriately.
• Communicating regularly with internal and external stakeholders on project progress, offering viable solutions and opportunities as needed.
• Driving continuous improvement in program management across the client project portfolio.
• Managing the successful execution of multiple large-scale, complex client projects.
• Independently managing risk associated with client projects and developing and overseeing risk mitigation strategies.
• Communicating complex ideas, anticipating objections, and persuading others to adopt an alternative point of view, often at senior levels of leadership.
• Acting as a change agent; Seeking out and pursuing new ideas for continuous improvement.

Project Manager II

Procurement

• Own the lifecycle management of technology vendors, including onboarding, renewal, and exit
• Partner with Strategic Sourcing and Finance on vendor strategy, contracts, and cost optimization
• Establish vendor governance, performance standards, and review cadence
• Define and track KPIs, SLAs, and service metrics; hold vendors accountable for delivery and quality
• Evaluate technology products and vendor alternatives to ensure alignment with IT strategy and architecture
• Support vendor risk, security, and compliance assessments in partnership with Security and Risk teams
• Serve as the primary IT point of contact for vendor performance, escalation, and relationship management

Technology Vendor Management Lead

Customer Support

• Handling a high volume of inbound calls from our clients’ employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc.
• Processing transactions such as health enrollments, tax and direct deposit updates, 401k withdrawals or contributions, and retirement elections.
• Initiating outbound calls to update customers on pending cases or other topics.
• Leveraging your computer navigation skills to navigate a robust set of tools/systems - toggle between multiple screens, systems, and applications to provide answers and support while also managing a live interaction with the customer.
• Communicating with third parties to research and assist customers with updates or inquiries.

Temporary Customer Care Representative, Human Resources

Consultant

• Receive extensive health care and case management training.
• Be an advocate for members requiring guidance across the health benefits environment.
• Help members navigate questions about their benefits.
• Identify the highest quality and cost-effective providers.
• Understand benefit claims and advocate for the employee across the health ecosystem.
• Educate members on benefit programs provided by clients.
• Deliver provider recommendations and referral guidance.
• Complete cost estimates and communicate out-of-pocket responsibility.
• Explain prescription formulary options and available cost-saving opportunities.
• Proactively identify unmet clinical needs and connect members to appropriate clinical support.
• Provide timely updates via phone and digital channels to ensure member support.

Health Pro Consultant

Application Engineer

• Monitor, support, and troubleshoot ETL and data integration workflows across production, QA, and development environments to ensure smooth daily operations.
• Analyse and resolve incidents, job failures, and performance issues related to Informatica workflows, mappings, and SQL jobs.
• Own and maintain ETL components including Informatica mappings, metadata, scripts, schedules, and operational procedures.
• Identify opportunities to optimize performance, scalability, and reliability of existing jobs/processes.
• Ensure stability of data ingestion pipelines spanning batch, near-realtime, and realtime patterns.
• Finetune ETL solutions by developing a deep technical understanding of data flows and upstream/downstream dependencies.
• Collaborate with DBAs and Data Architects to implement appropriate data partitioning, indexing, and optimization strategies to enhance job performance.
• Develop or modify SQL scripts, stored procedures, database triggers, and queries as part of incident resolution, change requests, or performance tuning.
• Work closely with cross functional and offshore teams, ensuring timely resolution of issues, clear communication, and adherence to support SLAs and operational guidelines.
• Manage multiple concurrent support tickets, change requests, and enhancement tasks, balancing priorities based on business impact and urgency.
• Ensure compliance with published support, development, coding, and testing standards, as well as change management practices.

ETL, Informatica Application Support Engineer

• support end-to-end operations by managing complex cases, data processing, communications, service metrics, and process improvements
• collaborate cross functionally to meet SLAs and ensure accurate, compliant outcomes
• manage complex operational tasks, escalations, report and data analysis, and daily delivery activities
• process end-to-end client, carrier, and vendor cases across eligibility, enrollment, HRA, Medicare, PAR, AOR, and ancillary products
• execute inbound and outbound file processing while maintaining accurate client and carrier data in CRM systems
• identify, research, and resolve eligibility, enrollment, and file mismatches through root cause analysis
• communicate effectively with clients, carriers, vendors, and internal stakeholders to resolve issues and deliver updates
• support enterprise service delivery for business-as-usual work and new implementations or enhancements
• monitor and support service metrics in partnership with Analysts and Senior Analysts
• participate in onboarding, training delivery, coaching, and continuous improvement initiatives
• serve as an operational contact and backup Delivery Specialist for aligned clients and carriers

Operations Support Team Delivery Specialist

• Lead call center operations for complex clients and major projects
• Serve as primary contact for client events and strategic initiatives
• Drive change and performance within Customer Care
• Partner with CC Team Manager to ensure operational excellence
• Manage large and complex client portfolios
• Ensure delivery aligned with revenue, size, and domain goals
• Serve as primary escalation point for complex client issues
• Maintain accountability for both client and internal perceptions of service delivery
• Shape team culture, fostering engagement and operational excellence
• Support decision making across Colleague, Client, and Finance pillars
• Act as a subject matter expert within Customer Care and adjacent domains
• Identify and lead continuous improvement initiatives and best practice adoption
• Represent client and customer requirements in strategic projects, panels, and cross-functional initiatives
• Lead planning and coordination for special client events
• Build partnerships with colleagues, stakeholders, and clients
• Apply financial acumen to support organizational success
• Manage stakeholder perceptions and ensure alignment across teams