Alice & Bob

IT Technician

Alice & Bob

full-time

Posted on:

Location Type: Hybrid

Location: Paris • France

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Tech Stack

LinuxMacOS

About the role

  • Handle general IT ticketing and problem escalation.
  • Support and manage IT onboarding and offboarding of employees: prepare, install the workstations (through automation), access rights, inventory, and return of equipment.
  • Manage setup of computers and videoconferencing equipment, and basic setup of other IT equipment such as servers or network hardware.
  • Provide local support to users on their computers (Windows, MacOS, Linux) and the IT infrastructure.
  • Troubleshoot, diagnose and intervene on IT software and hardware issues.
  • Handle the security and conformity of our devices included in our mobile device management servers (Windows, macOS)
  • Manage the inventory of all IT assets (computers, accessories, monitors, printers, videoconferencing, audio/video, networking, phones ….) and licenses.
  • Manage IT software licenses, accounts and access rights (User directory, office suite, messaging, knowledge base, password manager, VPN… )
  • Manage IT devices and software lifecycles (procurement, assignment, audit, repair, shipping, re-use, renewal, end-of-life)
  • Follow cases with support vendors.
  • Create, maintain, and update the IT knowledge base with up-to-date and accurate procedures/working instructions.
  • Identify ways to improve, and automate IT processes and develop the needed toolset.
  • Manage IT-related matters during office changes.

Requirements

  • 3+ years experience in IT Technical Support.
  • Ability to work with Windows, macOS, and Linux devices.
  • Excellent problem-solving ability.
  • Excellent written and verbal communication skills. (Communicate clearly and efficiently with your stakeholders).
  • Fluent in French & English.
Benefits
  • Our success is your success : own it with our **BSPCE **plan
  • **Direct IP Compensation:** Earn substantial bonuses for driving the core patents that define our quantum architecture.
  • Flexible **remote **policy, up to 40 % a month
  • A **Parental Plan** including additional benefits such as crèche support or additional days-off to take care of under 12 years old children
  • Subsidized membership with** Urban Sports Club**
  • **Mental health** support with moka.care
  • 25-day vacation policy (as per French law) + RTT
  • Half of transportation cost coverage (as per French law), or yearly allowance for the die-hard bicycle users
  • Competitive health coverage with Alan
  • Meal vouchers with Swile, as well as access to a fully equipped and regularly stocked kitchen
  • French language courses covered by the company for those interested

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
IT technical supportWindowsmacOSLinuxtroubleshootingdiagnosingautomationIT asset managementmobile device managementsoftware lifecycle management
Soft skills
problem-solvingwritten communicationverbal communicationstakeholder communication