AlfaDocs.com

Onboarding Specialist

• Guide customers through the onboarding journey, from kickoff to successful adoption.
• Understand each practice's workflows and recommend best practices to improve productivity and profitability.
• Deliver engaging training sessions for doctors, secretaries, and practice managers.
• Manage onboarding projects, coordinating milestones, timelines, and stakeholders.
• Set clear expectations, proactively identify risks, and remove adoption blockers.
• Handle challenging conversations with confidence, maintaining customer trust even in difficult situations.
• Collaborate closely with Sales, Customer Success, Support, and Product to deliver a seamless customer experience.
• Act as the voice of the customer, sharing insights to continuously improve our product and onboarding experience.

Customer Onboarding Specialist, Italian Speaking

Recruitment

• Manage full‑cycle recruitment for assigned roles: drafting and posting job ads, active sourcing, screening applications, conducting initial phone/video interviews, and providing timely feedback and offers to candidates.
• Manage the transition from candidate to employee and ensure a smooth, well‑structured onboarding experience.
• Focus particularly on hiring for Sales, Customer Support positions. If required also for other departments (Tech, Marketing, Customer Success, HR, Admin)
• Act as the subject‑matter expert for all talent acquisition topics within the HR team.
• Contribute to strategic and process‑related recruiting projects (e.g., improving funnel conversion, time‑to‑hire, interview structure).
• Develop and improve HR processes and guidelines to enhance the overall candidate experience.
• Serve as a trusted partner to hiring managers and Team Leads, advising them on talent market, profiles, and selection decisions.
• Work with stakeholders to define hiring needs and create clear hiring plans.
• Ensure a consistent, positive recruiting experience for internal and external stakeholders.
• Work as part of our HR / Admin team (currently 3 HR and 4 Admin team members), reporting directly to the Head of HR & Admin.
• Collaborate closely, share best practices, and support team members with your expertise and experience.

Customer Onboarding Specialist, Italian Speaking

Talent Acquisition Specialist