Customer Onboarding Specialist, Italian Speaking

AlfaDocs.com

Onboarding Specialist facilitating the adoption of AlfaDocs software by healthcare professionals. Streamlining practice management and enhancing productivity through training and support.

Posted 7/3/2026full-timeMilan • 🇮🇹 ItalyJunior💰 €27,000 - €30,000 per yearWebsite

About the role

Key responsibilities & impact

Guide customers through the onboarding journey, from kickoff to successful adoption.
Understand each practice's workflows and recommend best practices to improve productivity and profitability.
Deliver engaging training sessions for doctors, secretaries, and practice managers.
Manage onboarding projects, coordinating milestones, timelines, and stakeholders.
Set clear expectations, proactively identify risks, and remove adoption blockers.
Handle challenging conversations with confidence, maintaining customer trust even in difficult situations.
Collaborate closely with Sales, Customer Success, Support, and Product to deliver a seamless customer experience.
Act as the voice of the customer, sharing insights to continuously improve our product and onboarding experience.

Requirements

What you’ll need

1+ year of experience in Customer Success, Onboarding, Consulting, Implementation, or Sales.
Excellent communication, presentation, and active listening skills.
Strong stakeholder management and conflict resolution skills.
Ability to manage multiple projects while staying organized and focused on priorities.
Customer-centric mindset with strong problem-solving abilities.
Ability to influence customers through a consultative approach and build long-term trust.
Ownership, resilience, and a proactive attitude.
Passion for technology and digital transformation.
Experience with CRM and help desk platforms (HubSpot, Salesforce, Intercom, Zendesk, or similar).
Native Italian and fluent English (C1).
Based near Munich or Milan, or willing to relocate.

Benefits

Comp & perks

Equipment: laptop, headphones, keyboard, mouse, smartphone with unlimited data, and a dedicated office monitor.
Bonus for paid English or German language courses.
Training courses, books, workshops, and team-building activities for personal and professional growth.
Partnership with Serenis (an online psychotherapy platform) - three sessions offered if needed.
Regular company reunions (yearly meetups, Christmas dinner)
Snacks and fruit always available in the office, along with good beer at the end of the week.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

OnboardingConsultingImplementationProject ManagementProblem-Solving

Soft Skills

Excellent CommunicationActive ListeningCustomer-Centric MindsetInfluencing SkillsResilience