Audit Analyst II
FHI 360
Analyst, Workforce Planning
Aledade, Inc.
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
Tableau
About the role
- Generate and maintain performance reports and dashboards (daily, weekly, monthly) to track key metrics across the contact center.
- Analyze performance trends and provide actionable insights to improve efficiency and outcomes.
- Build/maintain custom and ad-hoc reports tailored to specific business needs
- Collect and integrate data from systems such as Five9, RingCentral, Tableau, and Snowflake.
- Perform data validation and ensure accuracy, consistency, and reliability across all reporting.
- Partner with stakeholders to understand reporting requirements and optimize reporting outputs.
- Support pilot reporting for new initiatives and process improvements.
- Assist in documenting reporting processes, standards, and data definitions to support consistency across teams.
- Provide end-user support for reporting tools, including troubleshooting issues and assisting with data access questions.
- Identify opportunities to automate manual reporting processes and improve efficiency through better use of tools and data pipelines.
- Other duties as assigned
Requirements
- Bachelor’s Degree or equivalent experience
- 2-4 years workforce planning experience in a call center environment
- Experience working with call center or operational data (Five9 preferred)
- Strong experience working with data in Excel and BI tools (Tableau or similar)
- Familiarity with data warehouse platforms (Snowflake preferred)
- Ability to build accurate reports and dashboards with attention to detail
- Strong written and verbal communication skills; Ability to translate data into meaningful business outcomes.
- Strong analytical and problem-solving skills with ability to spot trends and anomalies
- Ability to manage multiple reporting tasks in a fast-paced environment
Benefits
- Flexible work schedules and the ability to work remotely are available for many roles
- Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners
- Robust time-off plan (21 days of PTO in your first year)
- Two paid volunteer days and 11 paid holidays
- 12 weeks paid parental leave for all new parents
- Six weeks paid sabbatical after six years of service
- Educational Assistant Program and Clinical Employee Reimbursement Program
- 401(k) with up to 4% match
- Stock options
- And much more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysisreport generationdata validationdata integrationreporting automationperformance metrics trackingdashboard creationdata trend analysisExcelbusiness intelligence tools
Soft skills
communication skillsanalytical skillsproblem-solving skillsattention to detailstakeholder collaborationtime managementadaptabilityend-user supportdocumentation skillsorganizational skills
Certifications
Bachelor's Degree
