Research Administrator, Pre-Award Manager
Emory University
Telephony Administrator
Aledade, Inc.
full-time
Posted on:
Location Type: Remote
Location: Remote • Missouri • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provide critical day-to-day support in maintaining and optimizing our contact center systems, with a focus on Five9 and outbound dialer functionality.
- Work under the guidance of the Telephony Manager and serve as a hands-on resource for campaign setup, troubleshooting, agent support, and telephony-related tasks across multiple teams.
Requirements
- Bachelor’s Degree or equivalent experience
- 5+ years of experience supporting CCaaS platforms (Five9 highly preferred)
- Strong troubleshooting and support skills for telephony systems and contact center tech
- Familiarity with outbound dialing logic, campaign pacing, call dispositions, and IVR functionality
- Understanding of TCPA, caller ID branding, and spam flag prevention best practices.
- Comfortable working with cross-functional teams and clearly communicating technical details
- Experience in a healthcare, compliance-driven, or multi-site contact center environment
Benefits
- Flexible work schedules and the ability to work remotely are available for many roles
- Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners
- Robust time-off plan (21 days of PTO in your first year)
- Two paid volunteer days and 11 paid holidays
- 12 weeks paid parental leave for all new parents
- Six weeks paid sabbatical after six years of service
- Educational Assistant Program and Clinical Employee Reimbursement Program
- 401(k) with up to 4% match
- Stock options
- And much more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Five9CCaaS platformstroubleshootingoutbound dialing logiccampaign pacingcall dispositionsIVR functionalityTCPA compliancecaller ID brandingspam flag prevention
Soft skills
communicationcross-functional teamworksupport skills
Certifications
Bachelor’s Degree
