Alcumus

Customer Service Specialist, trilingual (English, French, Spanish)

Alcumus

full-time

Posted on:

Location Type: Hybrid

Location: Shawinigan • Canada

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About the role

  • Guide subcontractors in using the SafeContractor software
  • Maintain accurate and thorough records for subcontractor files
  • Clearly explain required processes and procedures
  • Respond to inbound calls from subcontractors
  • Build and maintain trusting relationships with subcontractors
  • Actively contribute to departmental goals
  • Participate in onboarding and training of new team members
  • Attend weekly departmental meetings
  • Provide technical and functional support to the R&D team
  • Handle customer complaints professionally
  • Actively participate in continuous improvement of customer service
  • Perform all tasks necessary for the proper functioning of the customer service department

Requirements

  • High school diploma (required)
  • Trilingual proficiency required: fluent in French, English, and Spanish
  • Relevant experience in customer service
  • Proficient with Microsoft Office and HubSpot
  • Comfortable with computers and technology
  • Patience
  • Fast and efficient execution of tasks
  • Strong verbal and written communication skills
  • Reliability and punctuality
  • Passion for customer service
  • Ability to work independently
  • Team player
  • Adaptability and tolerance for change
  • Strong organizational skills
  • Good stress and priority management
  • Open-mindedness
Benefits
  • Integrated mental health and wellness support
  • Vacation starting at 3 weeks
  • Wellness days and an annual day of giving
  • Comprehensive medical and dental coverage
  • Company closed at the end of the year
  • LinkedIn Learning license for upskilling and development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicetrilingual proficiencyMicrosoft OfficeHubSpot
Soft Skills
patiencestrong verbal communicationstrong written communicationreliabilitypunctualitypassion for customer serviceindependenceteam playeradaptabilitystrong organizational skills
Certifications
high school diploma