Customer Tech Support Manager – North America
Alcoa
full-time
Posted on:
Location Type: Hybrid
Location: Knoxville • New York • Pennsylvania • United States
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Salary
💰 $129,000 - $177,500 per year
About the role
- Deliver expert technical support to customers and Alcoa casthouses.
- Maintain close relationships with customers on various levels to support Alcoa’s sales activities.
- Visit customers when necessary to provide assistance, anticipate customer needs and manage quality issues.
- Advise on preventive maintenance and product configuration for optimal performance.
- Act as the technical link between sales and production, managing product approvals and qualifications.
- Support new product development with R&D and drive continuous improvement.
- Resolve quality issues quickly and effectively, minimizing risk and cost.
- Capture market intelligence to anticipate trends and future needs.
Requirements
- Degree in Metallurgy, Materials Science, Chemical Engineering, or similar (Master’s preferred).
- 5–10 years experience in metal processing or casting (aluminum preferred).
- Knowledge of extrusion, rolling, or casting is a plus.
- Strong customer focus, communication, and analytical skills.
- Demonstrated critical thinking and analytical skills with experience developing and executing go-to-market for new products.
- Fluent in English (other languages is a plus).
- Ability to travel up to 50% of the time.
Benefits
- Competitive compensation packages, including pay-for-performance variable pay, recognition and rewards programs.
- 401(k), employer match up to 6%, additional employer retirement income contribution (no vesting period).
- Healthcare benefits: medical, Rx, dental, vision, flexible spending account, health savings account (generous employer contribution), life and accident insurance.
- Work-life balance programs: flexible work scheduling, hybrid/remote working.
- Paid time off: 15 vacation days prorated in the 1st year based on hire date, 12 paid holidays, 7 illness days, Care for Family leave up to 40 days, up to 5 bereavement days, maximum of 30 jury duty days, and up to 10 days annual training for military leave.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
metallurgymaterials sciencechemical engineeringmetal processingcastingextrusionrollingproduct configurationpreventive maintenancego-to-market strategy
Soft skills
customer focuscommunicationanalytical skillscritical thinkingrelationship managementproblem-solvingcontinuous improvementmarket intelligenceteam collaborationadaptability