Alcoa

Product Manager

• Provide pre and post-sale technical support services to customers
• Develop creative solutions for customer aluminum needs
• Advise customers on product characteristics, properties and processing adjustments
• Collaborate with R&D to develop innovative aluminum products
• Promote continuous improvement and technical excellence
• Support commercial teams with technical insights and customer solutions
• Visit customers for training and assessment
• Build and maintain trusted partnerships with OEMs and tiers
• Align investment needs with strategic growth initiatives

Product Development Manager

Manager

• Deliver expert technical support to customers and Alcoa casthouses.
• Maintain close relationships with customers on various levels to support Alcoa’s sales activities.
• Visit customers when necessary to provide assistance, anticipate customer needs and manage quality issues.
• Advise on preventive maintenance and product configuration for optimal performance.
• Act as the technical link between sales and production, managing product approvals and qualifications.
• Support new product development with R&D and drive continuous improvement.
• Resolve quality issues quickly and effectively, minimizing risk and cost.
• Capture market intelligence to anticipate trends and future needs.

Customer Tech Support Manager – North America

Consultant

• Adhering to the Workers Compensation and Injury Management Act 2023, Alcoa’s self-insurance requirements, and WorkCover reporting obligations.
• Providing expert advice on workers compensation, engage with stakeholders (medical providers, unions, legal reps), and contribute to departmental meetings.
• Assessing liability, coordinating investigations and medical assessments, and negotiating settlements fairly and professionally.
• Implementing cost-minimisation strategies, monitoring trends, and delivering accurate reporting to support decision-making.
• Assisting with training initiatives and ensuring compliance with WorkCover audit requirements.

Product Development Manager

Customer Tech Support Manager – North America

Workers Compensation Consultant