Alcanza Clinical Research

Patient Liaison, Patient Recruitment

Alcanza Clinical Research

full-time

Posted on:

Origin:  • 🇺🇸 United States • Alabama, Florida

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Job Level

Mid-LevelSenior

About the role

  • Execute onsite patient pre-screening and pivot qualified patients into active studies for dedicated and local sites when patients are willing to travel.
  • Evaluate eligibility of potential subjects through screening interviews, reviews of medical records, or discussions with site clinic staff.
  • Support patient path to enrollment, managing all follow up and communication including reminder calls and rescheduling.
  • Monitor/manage onsite patient screening visit schedule; schedule/reschedule appointments as needed or requested.
  • Own No-Show/DNQ tracking, triaging, optimization.
  • Capture/manage inbound physician referral leads.
  • Address and resolve patient barriers to study entry by leveraging knowledge of site or sponsor-provided support services, such as transportation assistance and reimbursement programs.
  • Ensure timely and consistent updating to Clinical Conductor/CTMS – updating patient touches/patient profile statuses.
  • Create targeted call lists based on i/e criteria in CTMS to best target patient populations for call efficiency.
  • Share accountability for regional recruitment results and drive screening numbers to meet recruitment goals set by leadership.
  • Assist with collection of performance metrics related to attribution capability for screening visits.
  • Immediately notify RSLs and/or recruitment leadership of any barriers and/or challenges to screens scheduled or completed.
  • Acquire and continuously update knowledge of clinical research studies, including detailed understanding of inclusion and exclusion criteria.
  • Manage patient portal leads (central campaigns) to include review, calling and updating patient leads.
  • Monitor status of Refer-A-Friend campaigns.
  • Represent company with HCP referral partners for local support and relationship management.
  • Support planning and participate in local community outreach events to engage/educate patients about clinical trials, as needed.
  • May assist with new recruiter training and retraining of current team members.
  • Perform all other duties that may be requested or assigned.

Requirements

  • A high school diploma, or equivalent, AND a minimum of 5 years’ experience in a medical, healthcare, or medical research environment, or a similar field, or an equivalent combination of education and experience.
  • MA, CNA, LPN/LVN, EMT or other medical license is preferred.
  • Experience with therapy areas, customer service, calendar management/scheduling and CTMS (Clinical Trial Management System) experience is highly preferred.
  • Bi-lingual (English / Spanish) proficiency is a plus.
  • Proficiency with computer applications such as email, electronic health records, and basic applications.
  • Ability to type proficiently (40+ wpm).
  • Strong organizational skills, attention to detail, and basic math proficiency.
  • Well-developed written and verbal communication skills.
  • Well-developed listening skills and ability to work alone and in a team atmosphere.
  • Ability to handle multiple tasks and changes in workloads and priorities.
  • Professional, respectful, self-motivated, and strong work ethic.
  • High degree of honesty and dependability.
  • Ability to work under minimal supervision, identify problems and help find solutions.
  • Ability to handle highly sensitive patient health information in a confidential and professional manner, in compliance with HIPAA guidelines.