Alcanza Clinical Research

Account Manager

• **Essential Job Duties: **
• ****HCP Outreach & Engagement**
• - Establish and maintain strong relationships with physicians, specialists, healthcare administrators, (collectively HCPs), in assigned market.
• - Conduct regular outreach to educate HCPs and their staff about active clinical trials and patient eligibility criteria, ensuring they are kept informed, engaged, and supported
• - Coordinate informational sessions, lunch-and-learns, one-on-one meetings, calls, check-ins, and collaborative activities to promote study awareness and maintain ongoing relationships.
• - Serve as a trusted resource for providers seeking guidance on referring patients to appropriate studies.
• - Address provider questions about study logistics, patient support services, and site capabilities.
• - Tailor outreach strategies based on therapeutic area and provider specialty.
• **Partnership & Data Management**
• - Support sites and patient liaisons in educating HCPs about available clinical studies and their benefits.
• - Collaborate with site staff to ensure referred patients are appropriately triaged and followed up.
• - Monitor referral activity and performance metrics and identify opportunities to improve provider engagement and referral volume.
• - Maintain database of HCPs, event calendars, contacts, and a calendar of provider touchpoints and ensure consistent follow-up and relationship nurturing
• - Work cross‑functionally with recruitment and clinical operations to align messaging, collateral, and educational campaigns.
• **People/Team Management**
• - May oversee assigned staff and routinely assess activity, relationships, market/territory coverage and KPIs. Train and mentor staff to ensure they are knowledgeable about role, referrals, and outputs.
• - May oversee people management activities for team, including timecards, absence tracking, participation with interviewing, onboarding, performance appraisals, engaging with employee counseling, career coaching and other employment meetings. Manage assigned site staff, proactively identify and resolve issues, and work to ensure successful team operations.
• **Administrative & Other**
• - Prepare regular reports summarizing performance against KPIs (HCP outreach volume, meetings scheduled, referrals received, impact on enrollment).
• - Assist in building workflows that improve provider engagement and recruitment efficiency.
• - Ensure all activities, actions, and correspondence complies with HIPAA, GCP, and company policies.
• - Facilitate meetings with internal stakeholders and external partners to communicate progress, nurture relationships, and address issues.
• - Perform all other duties as assigned
• **May be required to travel up to 75% of the time, dependent on business needs.**

Healthcare Physician Partnership Manager – Physician Outreach

Artificial Intelligence

• Supports the design, testing, deployment, and continuous improvement of AI‑enabled solutions that enhance patient recruitment, clinical operations, quality, and business workflows across a multi‑site clinical research network.
• Focuses on applied AI, especially LLM‑enabled workflows, automation, and decision support—ensuring solutions are reliable, explainable, compliant, and usable by support and site-based teams.
• Partners with operations, quality/QA, recruitment, finance, and IT to identify AI opportunities, translate them into testable solutions, evaluate performance, operationalize them safely in a regulated environment (HIPAA/GCP/21 CFR expectations).

Healthcare Physician Partnership Manager – Physician Outreach

Data & AI Analyst