Alberta Blue Cross

Customer Service Specialist

Alberta Blue Cross

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇨🇦 Canada

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Job Level

Mid-LevelSenior

About the role

  • respond to telephone inquiries from members
  • educate customers on Blue Cross plans and programs
  • follow up on customer requests
  • suggest improvements for workflows and processes
  • log all calls for statistical purposes

Requirements

  • previous call centre experience preferred
  • bilingual fluency in English and French is an asset
  • strong listening and problem-solving skills
  • ability to handle complex inquiries
  • optimistic outlook
  • advanced customer service skills
Benefits
  • health coverage through Alberta Blue Cross®
  • opportunities for career growth
  • virtual training
  • mentoring support

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
strong listening skillsproblem-solving skillsability to handle complex inquiriesoptimistic outlookadvanced customer service skills