Client Care Specialist I – Group Sales
Alberta Blue Cross
full-time
Posted on:
Location Type: Hybrid
Location: Red Deer • 🇨🇦 Canada
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Foster and maintain strong, professional relationships with advisors and plan administrators.
- Build trust and credibility by ensuring timely and accurate resolution of inquiries to minimize complaints and reduce plan cancellations.
- Deliver responsive and high-quality service to assigned accounts via phone, email, in-person meetings, and virtual platforms.
- Respond promptly and accurately to inquiries from plan administrators, advisors, and members.
- Manage requests for plan revisions, terminations, and cancellations in collaboration with Account Executives (AEs) and Client Success Managers (CSMs).
- Lead and document the end-to-end enrollment process, acting as the primary liaison between clients, advisors, and internal stakeholders.
- Coordinate internal documentation and handle non-pricing and related administrative requests.
- Provide support for training sessions for plan administrators and members on best practices and ongoing plan management when requested.
- Assist in maintain training materials and resources to support client education.
- Ensure all activities comply with company policies, regulatory requirements, and service standards.
- Maintain accurate records and documentation for audits and internal reviews.
Requirements
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
- Strong verbal and written communication skills, with active listening and flexibility when working with others
- Commitment to understanding and meeting both internal and external customer needs
- Use facts and available resources to find practical solutions to service issues
- Ability to maintain positive, professional relationships with clients, advisors, and team members
- Comfort with change and ability to handle shifting priorities with ease
- Motivation to achieve service targets, meet deadlines, and deliver high-quality work
- Desire to learn and grow within a collaborative team environment
- Consistent respect and courtesy when interacting with peers, leaders, and clients
- Strong focus on trust, collaboration, and delivering exceptional service experiences
Benefits
- We value diversity
- Encourage team members to maintain a healthy work-life balance
- Provide opportunities for career growth
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
strong verbal communicationstrong written communicationactive listeningflexibilityrelationship managementprioritizationproblem-solvingmotivationcollaborationcustomer service