Alan

Operations Coordinator

Alan

full-time

Posted on:

Location Type: Hybrid

Location: Brussels • Belgium

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About the role

  • Run our Insurance or Health services processes - that's why we call them Ops Runners internally 😉
  • Ensure the day-to-day follow up and monitoring of our operations
  • Flag risks and opportunities
  • Operating our processes: performing tasks like invoicing or claims treatment, growing and managing our network of providers, supporting internal teams (live and through documentation)
  • Contributing to the definition & owning the best monitoring scheme to track volumes/efficiency/SLAs, and identify risks and areas of improvement, internally or with our service providers
  • Supervising partnerships (e.g. teleconsultation, claim operators), participating in the negotiation rounds, daily communication to ensure business continuity
  • Performing controls on our daily operations to make sure the correct decisions were made and to identify training needs (internally as well as externally)
  • Escalating feedback, helping to prioritise and supporting initiatives to make our processes and services more delightful and efficient
  • Implement continuous improvements to our processes, e.g. working with product teams to automate certain processes, enhancing our external communication, auditing our processes, automating some process steps using automation tools

Requirements

  • Operated processes and services especially for companies during the scale up stage or in industrial/logistic industries
  • Worked in Support functions (Customer Support, People Operations etc)
  • Had a Customer facing Commercial experience, e.g. account manager or Customer Success
  • Communications, such as Social Media, Internal/ External Communications
  • Handled event coordination
  • Passionate about delivering & optimizing top notch operations: not scared to get your hands dirty to get into technical processes, making them clear and delightful for our operators and members
  • A keen problem-solver and challenger with a dig deep mindset: what drives you is member and customer satisfaction !
  • Analytics skills, to be able to dive into our data
  • Highly organised with exceptional follow-up skills, with strong attention to details
  • Strong and structured in written and verbal communication in English as well as in French or Dutch
  • Able to work and learn independently in a fast-paced environment
  • Adaptable: you show flexibility and a strong ability to adapt to variable situations
  • It’s even better if you have experience in the insurance or the healthcare industry
Benefits
  • Fair rewards. Generous equity packages complement your base salary, *for permanent contracts only.*
  • Flexible Office. Amazing office space at our HQ, sponsored co-working hubs or a full-remote experience with home office equipment sponsorship, we want you to live where you’re the happiest.
  • All the tools you need. Top of the range equipment: Macbook Pro, keyboard, laptop stand, monitor, and Bose noise-canceling headphones.
  • Flexible vacation policy and flexible working hours. Organize your time as you wish.
  • Delightful healthcare insurance: Extremely comprehensive health insurance - 100% for you and your children, 90-100% for partners depending on your country* (permanent contracts only)*.
  • Transport. Country-specific commuter benefits.
  • Learning & Training opportunities. A highly flexible Training policy free books and budget to attend and speak at conferences if the opportunity arises.
  • Personal growth through coaching: At Alan, coaching isn't just a perk - it's core to who we are. Every Alaner is paired with a dedicated coach from day one, who helps maximize their impact, nurture engagement, and navigate Alan's values to develop their full potential. Learn more about our coaching culture.
  • Parental leave. Extended parental leave for all new parents, *for permanent contracts only.*
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
process optimizationdata analyticsinvoicingclaims treatmentautomation toolsevent coordinationcustomer supportcommercial experiencenegotiationmonitoring scheme
Soft Skills
problem-solvingcommunicationorganizational skillsattention to detailadaptabilityindependencecustomer satisfaction focusflexibilityfollow-up skillsteam collaboration