Alacrity Solutions

IT User Support Specialist

Alacrity Solutions

full-time

Posted on:

Location Type: Remote

Location: Oregon • United States

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Salary

💰 $25 - $30 per hour

About the role

  • Utilize technical knowledge to implement and support IT initiatives, provide technical support, and resolve problems of a moderately complex nature
  • Respond to Help Desk tickets and verbal requests for support
  • Log problems and document fixes in ticketing system while communicating with employees
  • Identify issues and determine problem solutions through diagnostic processes and procedures
  • Assist users/departments in implementing requests or proposals and in assessing information system needs
  • Create user instruction guides and best practice procedures

Requirements

  • Associate’s degree in information technology or a related field (or equivalent experience)
  • A minimum of 5-7 years of customer service experience in an Information Technology environment
  • Knowledge and understanding of various computer systems, hardware, software, and related computer peripherals
  • Ability to multi-task in a fast-paced environment with fluctuating priorities and deadlines.
  • Prior experience in a Help Desk or similar Technology Support environment, including experience supporting Windows clients and servers
Benefits
  • Benefits Package including Medical, Dental, Vision, Short- and Long-Term Disability, Life Insurance, and an Employee Assistance Program
  • HSA Bank with selection of High Deductible Health Plan
  • 401K plan options
  • Flex/unlimited vacation
  • Paid Holidays
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical supportproblem resolutiondiagnostic processesticketing systemWindows clientsWindows serverscomputer systemshardwaresoftwarecomputer peripherals
Soft Skills
customer servicemulti-taskingcommunicationproblem-solvingorganizational skillsadaptabilityattention to detailcollaborationtime managementinterpersonal skills
Certifications
Associate’s degree in information technology