Alacrity Solutions

Account Manager

• Serve as the primary contact for insureds, providing prompt outreach, daily status updates, and superior customer service.
• Enter and maintain accurate, timely database records to document all activity and timelines.
• Coordinate temporary housing placements, including locating options, reviewing furnishings lists, confirming orders, and ensuring smooth move‑ins.
• Build and maintain strong relationships with adjusters, including obtaining approvals, providing updates, and supporting ongoing business needs.
• Manage ALE limits and collect all required documentation from insureds.
• Oversee open housing stays to ensure they run smoothly and in accordance with policies and procedures.
• Review all landlord correspondence for accuracy and completeness.
• Resolve issues that arise during any stage of the placement or stay.
• Collaborate with team members to meet goals, deadlines, and coverage needs.
• Participate in required holiday coverage and CAT on‑call rotations.
• Complete two weeks of in‑person training; travel is required.
• Answer rollover and team calls as needed.
• Other duties as assigned.

Insurance Housing Account Manager – Temporary Housing

Customer Support

• Utilize technical knowledge to implement and support IT initiatives, provide technical support, and resolve problems of a moderately complex nature
• Respond to Help Desk tickets and verbal requests for support
• Log problems and document fixes in ticketing system while communicating with employees
• Identify issues and determine problem solutions through diagnostic processes and procedures
• Assist users/departments in implementing requests or proposals and in assessing information system needs
• Create user instruction guides and best practice procedures

Insurance Housing Account Manager – Temporary Housing

Insurance Housing Account Manager – Temporary Housing

IT User Support Specialist