Alacrity Solutions

Insurance Housing Account Manager – Temporary Housing

Alacrity Solutions

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Serve as the primary contact for insureds, providing prompt outreach, daily status updates, and superior customer service.
  • Enter and maintain accurate, timely database records to document all activity and timelines.
  • Coordinate temporary housing placements, including locating options, reviewing furnishings lists, confirming orders, and ensuring smooth move‑ins.
  • Build and maintain strong relationships with adjusters, including obtaining approvals, providing updates, and supporting ongoing business needs.
  • Manage ALE limits and collect all required documentation from insureds.
  • Oversee open housing stays to ensure they run smoothly and in accordance with policies and procedures.
  • Review all landlord correspondence for accuracy and completeness.
  • Resolve issues that arise during any stage of the placement or stay.
  • Collaborate with team members to meet goals, deadlines, and coverage needs.
  • Participate in required holiday coverage and CAT on‑call rotations.
  • Complete two weeks of in‑person training; travel is required.
  • Answer rollover and team calls as needed.
  • Other duties as assigned.

Requirements

  • Industry experience in temporary housing, apartments, or insurance.
  • Ability to complete two weeks of in‑person training; travel is required.
  • Flexibility with scheduling, including holiday coverage and catastrophe on‑call rotations as needed.
  • 3–5 years of customer service experience (preferred).
  • Strong communication skills, both verbal and written.
  • Excellent time management and organizational abilities.
  • Demonstrated empathy and a genuine desire to support individuals in need.
  • Proven ability to prioritize multiple tasks in a fast‑paced environment.
  • Ability to remain positive and composed in stressful situations.
  • Patience, persistence, and a solutions‑focused mindset.
  • Willingness to learn, adapt, and be coachable.
  • Proficiency with MS Office and comfort working in a remote‑office environment.
Benefits
  • Medical, Dental, Vision, Short- and Long-Term Disability, Life Insurance, and an Employee Assistance Program
  • HSA Bank with selection of High Deductible Health Plan
  • 401K plan options
  • Paid Time Off- to include vacation and a sick time bank
  • Paid Holidays
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicedatabase managementdocumentationtime managementorganizational skillsproblem resolutiontask prioritizationflexibilitytraining
Soft Skills
communicationempathypatiencepersistencesolutions-focused mindsetadaptabilitycoachabilityteam collaborationstress management