Akamai Technologies

Cloud Support Engineer – Weekend Shift, Saturday–Monday, 6:00 AM–6:00 PM

Akamai Technologies

full-time

Posted on:

Location Type: Remote

Location: India

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Tech Stack

CloudDistributed SystemsLinuxUnix

About the role

  • Owning the problem resolution and working independently to address customer concerns & technical issues in a timely manner.
  • Driving troubleshooting and complex data analysis of the Akamai platform/services for quick mitigation & prevention of customer issues.
  • Collaborating and leading communications(emails/calls) with internal+external stakeholders to effectively manage complex situations.
  • Supporting your peers by prioritizing pooled customer work, ensuring quality handover of work and knowledge.CSE
  • Enhancing organizational and customer knowledge through technical writing, while continually developing expertise and driving innovation across processes, operations, and technology.

Requirements

  • Have a Bachelor's degree in computer science/Engineering or relevant fields
  • Possess 2-4 of experience delivering technical solutions to B2B clients, resolving distributed system issues using expertise in internet protocols and Linux/Unix.
  • Have experience working with cloud-based distributed systems, with practical understanding of architecture & traffic flow.
  • Possess analytical problem-solving skills with the ability to resolve complex technical issues including prioritization of workload & responsibilities.
  • Demonstrate a customer-focused mindset, effectively communicate to ensure exceptional experiences, collaborate well with others, and remain motivated and enthusiastic.
Benefits
  • Your health
  • Your finances
  • Your family
  • Your time at work
  • Your time pursuing other endeavors
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical solutionsdata analysisinternet protocolsLinuxUnixcloud-based distributed systemsarchitecturetraffic flowproblem-solvingtechnical writing
Soft Skills
customer-focused mindsetcommunicationcollaborationprioritizationenthusiasmmotivationorganizational skillsleadershipindependenceinnovation
Certifications
Bachelor's degree in computer scienceBachelor's degree in Engineering