Akamai Technologies

Cloud Support Engineer

Akamai Technologies

full-time

Posted on:

Location Type: Remote

Location: India

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Tech Stack

CloudDNSFirewallsKubernetesLinuxTCP/IP

About the role

  • Providing effective resolutions to customer inquiries via support tickets, emails, phone calls, and live chat, ensuring prompt and professional assistance.
  • Working independently to manage incidents and escalations to closure
  • Collaborating with Accounts, Sales, Services, Engineering, and Support teams to ensure customer success on the Akamai platform
  • Managing customer support of special high-profile events, such as the Olympics. World cup and other global events

Requirements

  • 2 to 4 relevant experience in computer science, engineering, MIS, or related field equivalent qualifications.
  • Demonstrate understanding of fundamental computing concepts: Linux, Virtualization and Cloud Computing technologies like Containers, Kubernetes, VPCs, Storage
  • Show expertise in Internet flow, IP networks, DNS, routing, firewalls, and communication protocols like HTTP, TCP/IP, RTMP, or UDP.
  • Provide expertise on web applications and deliver technical solutions while offering customer support effectively.
  • Demonstrate ability to communicate professionally with customers and collaborate with internal stakeholders
  • Demonstrate aptitude for building trusted relationships with customers and team members
  • Have language proficiency: English communication skills to support a diverse enterprise customer base.
Benefits
  • Opportunities for professional development
  • Learning and growth programs
  • Various development opportunities through GROW and Mentoring
  • Internal events like the APEX Expo
  • Tools and resources like Linkedin Learning
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
LinuxVirtualizationCloud ComputingContainersKubernetesVPCsStorageInternet flowIP networksDNS
Soft Skills
customer supportprofessional communicationcollaborationrelationship buildingindependent managementincident managementescalation managementproblem resolutionteamworkcustomer success