Support Delivery Manager II
Akamai Technologies
full-time
Posted on:
Location Type: Remote
Location: India
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About the role
- Owning strategic accounts by building partnerships and applying product knowledge to address customer needs effectively.
- Leveraging data-driven insights to build strategic SIPs focused on process improvement and operational efficiency for customers.
- Identifying risks, preventing issues, and managing escalations by coordinating with Support, Services, Engineering, and Product teams.
- Managing performance metrics to anticipate risks before key milestones and driving adoption of best practices.
- Influencing product improvements by leveraging technical expertise to advocate business value across a broad product portfolio.
- Serving as a subject matter expert and customer advocate to deliver, support, and manage Akamai solutions effectively.
Requirements
- Hold 12 years' relevant experience and a bachelor's degree in computer science, engineering, or a related field.
- Have experience working in account management or customer success role in a technical environment
- Demonstrate experience of analyzing data to inform continuous process improvements
- Have basic understanding of networking, cloud security and internet protocols such as DNS, HTTP and TCP/IP
- Demonstrate aptitude for building trusted relationships with customers across various levels
- Be familiar with security technology, process and concepts, security event management, or security compliance
- Demonstrate good written, verbal and presentation skills including communicating complex technical content to a range of audiences
Benefits
- Your health
- Your finances
- Your family
- Your time at work
- Your time pursuing other endeavors
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysisprocess improvementaccount managementcustomer successnetworkingcloud securityinternet protocolsDNSHTTPTCP/IP
Soft Skills
building relationshipscommunicationpresentation skillsinfluencingadvocacyproblem-solvingrisk managementcollaborationcustomer advocacytechnical expertise