Akamai Technologies

Service Account Manager

Akamai Technologies

full-time

Posted on:

Location Type: Remote

Location: Japan

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Being the primary point of contact for the customer to provide post-sale support, onboarding and operational effectiveness
  • Providing training and guide stakeholders on the customer portal
  • Analyzing and interpreting customer usage data contributing to the long-term success of customers
  • Developing a trusted advisory relationship with key accounts, customer stakeholders

Requirements

  • Possess excellent communication skills in fluent Japanese and business-level English
  • Demonstrate data integration skills by managing and interpreting customer data to provide recommendations and support to our internal teams and customers
  • Be a team player, able to collaborate, prioritize, and solve problems in a fast-changing environment
  • Have a keen interest in understanding how the internet works
  • Be highly accountable with prioritization skills and able to carry out tasks with minimal supervision
Benefits
  • Your health
  • Your finances
  • Your family
  • Your time at work
  • Your time pursuing other endeavors
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data integrationdata analysiscustomer usage data interpretation
Soft Skills
communicationcollaborationproblem-solvingprioritizationaccountability