Akamai Technologies

Cloud Support Engineer

Akamai Technologies

full-time

Posted on:

Location Type: Remote

Location: Japan

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Tech Stack

DNSJavaScriptTCP/IP

About the role

  • Collaborating with customers and internal cross-functional teams to identify, diagnose, resolve and report on technical issues
  • Contributing to the strategic direction of the global support team to develop and implement best practices
  • Partnering with internal Sales, Services, Engineering and Support teams to ensure customer success on the Akamai platform
  • Working independently with the customers manage customer incidents and escalations to closure
  • Communicating with customers in Japanese and internal communication in English (Written and Spoken)

Requirements

  • Have experience with working on web application issues (HTML, javascript, JSP)
  • Be well versed in internet protocols such as HTTP(S), TCP/IP, DNS, SSL, network routing and troubleshooting
  • Be experienced in providing technical solutions and support to customers
  • Demonstrate ability to communicate professionally with customers and collaborate with internal stakeholders
  • Demonstrate a good aptitude for building trusted relationships with customers and providing guidance to wider team members
  • Show passion for self improvement and education
  • Have fluency to communicate with customers and internal in fluent Japanese and English
Benefits
  • Development opportunities
  • GROW and Mentoring programs
  • Internal events like the APEX Expo
  • Tools such as Linkedin Learning
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
HTMLJavaScriptJSPHTTPTCP/IPDNSSSLnetwork routingtroubleshootingtechnical solutions
Soft Skills
communicationcollaborationrelationship buildingcustomer successproblem-solvingself-improvementguidanceprofessionalism