Systems Support Engineer
Akamai Technologies
full-time
Posted on:
Location Type: Remote
Location: India
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About the role
- Oversee support for cloud and on-premises applications.
- Collaborate with stakeholders and teams to understand IT needs.
- Troubleshoot issues, guide teams, and provide effective resolutions.
- Offer guidance and mentorship to Linux/application engineers while identifying and applying automation best practices for products and processes.
- Own the problem resolution and collaborating with internal teams.
- Analyze technical issues, understanding architecture, setting up processes, and collaborating with the Development team and vendor for on-prem and cloud applications.
- Collaborate with our support, operations and engineering teams to investigate and troubleshoot complex problems.
- Enhance system monitoring to accelerate error detection and resolution, improving reliability, performance, and participating in rotations for service restoration.
Requirements
- Have 2+ years of experience and a bachelor's degree in computer science/Engineering or relevant fields.
- Have a track record of meeting support KPIs and SLAs, and achieving high customer satisfaction scores
- Have experience providing technical solutions & support to Enterprise customers.
- Demonstrate extensive technical proficiency in Oracle Integration Cloud, Oracle WebLogic, Oracle Service Bus, Linux, SQL, and scripting languages.
- Utilize Configuration Management tools and scripting languages such as Python, shell, and others.
- Demonstrate exceptional communication, collaboration, and responsiveness while building trust and applying experience in supporting large-scale distributed systems.
Benefits
- Your health
- Your finances
- Your family
- Your time at work
- Your time pursuing other endeavors
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Oracle Integration CloudOracle WebLogicOracle Service BusLinuxSQLPythonscripting languagesConfiguration Managementtroubleshootingautomation best practices
Soft skills
communicationcollaborationresponsivenessmentorshipproblem resolutionstakeholder engagementcustomer satisfactiontrust buildingguidanceteamwork