Akamai Technologies

Associate Cloud Support Engineer, Night Shift

Akamai Technologies

full-time

Posted on:

Location Type: Remote

Location: India

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Tech Stack

CloudDNSJavaJavaScriptLinuxPythonTCP/IP

About the role

  • Deliver technical assistance for Akamai's Web, Media performance delivery, Security, and Edge Compute services to valued customers.
  • Resolving technical issues, ensuring optimal product use, and fostering customer relationships.
  • Offering support remotely through a ticketing system, email, and online calls, ensuring efficient communication and accurate documentation of all interactions.
  • Working as a trusted partner to troubleshoot and mitigate complex technical issues for accounts in the EMEA/APJ regions.
  • Leading technical investigations across Akamai's Connected Cloud Platform worldwide.
  • Owning the customer problems until resolutions and collaborating with internal teams across time zones.
  • Using and maintaining the Akamai Knowledge Database while utilizing a continuous improvement approach.
  • Providing feedback into improving our internal tools, procedures and working towards becoming an SME.

Requirements

  • Have 6 months - 2 years of experience and a bachelor's degree in computer science engineering or relevant fields.
  • Have a passion for delivering excellent service, in a customer facing role providing business to business support.
  • Have knowledge of, and a demonstratable understanding of standard internet protocols such as TCP/IP, UDP, QUIC, DNS, HTTP, BGP
  • Have experience with Linux specifically in Bash/Shell command line environment covering application logs.
  • Have demonstrable experience in programming languages (such as Python, Java, also with web technologies such as HTML and Javascript)
Benefits
  • Your health
  • Your finances
  • Your family
  • Your time at work
  • Your time pursuing other endeavors
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
LinuxBashShellPythonJavaHTMLJavaScriptTCP/IPUDPDNS
Soft Skills
customer servicecommunicationproblem solvingcollaborationtechnical assistancerelationship buildingdocumentationcontinuous improvementleadershiptrustworthiness
Certifications
bachelor's degree in computer science engineering