Associate Cloud Support Engineer
Akamai Technologies
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇮🇳 India
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
DNSLinuxUnix
About the role
- Providing customer-focused support to address inquiries and resolve issues in technical and business chat.
- Resolving problems while collaborating with teams to reduce piracy and infringement on Akamai-hosted content.
- Leading investigations across Akamai's Distributed Network for optimized performance and delivery for customers.
- Analyzing account queries and technical issues across Akamai's networks while proposing solutions to prevent recurrence.
Requirements
- Possess 6 months to 2 years of relevant experience and education in computer science, engineering, or related fields.
- Have experience providing technical solutions & support to B2B customers
- Be well versed in how the internet works, it's underlying protocols with understanding of DNS, TTP/S, TCP.
- Have basic knowledge of Linux and/or Unix
- Be able to prioritize workload and communicate technical issues to stakeholders of varying technical ability
Benefits
- Your health
- Your finances
- Your family
- Your time at work
- Your time pursuing other endeavors
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical supportB2B solutionsDNSTCPTTP/SLinuxUnix
Soft skills
customer-focused supportproblem-solvingcollaborationcommunicationprioritization