AKAM

Resident Manager

AKAM

full-time

Posted on:

Location Type: Office

Location: New York City • New York • United States

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Salary

💰 $110,000 - $120,000 per year

About the role

  • Oversee all building mechanical and structural systems, including HVAC, plumbing, electrical, elevators, boilers, and fire/life safety equipment.
  • Perform routine property inspections; promptly identify and resolve deficiencies.
  • Respond to emergencies, including after-hours calls, with urgency and professionalism.
  • Manage seasonal transitions and preventive maintenance schedules to avoid system failures.
  • Collaborate with property management and vendors to execute repair scopes, capital projects, and compliance upgrades.
  • Act as on-site coordinator for capital improvements, ensuring contractor access, staging, sequencing, shareholder notice, and quality control.
  • Serve as the on-the-ground facilitator of management directives and initiatives, ensuring clear communication and seamless execution between all parties.
  • Lead and manage a team of 11 union employees: 2 Porters, 1 Porter/Painter, 1 Handyman, and 7 Concierge/Doormen.
  • Establish and maintain daily and weekly staff schedules in accordance with operational needs and 32BJ contract provisions.
  • Assign tasks, monitor performance, and provide on-the-job training where necessary.
  • Track attendance, minimize overtime, and ensure adherence to collective bargaining guidelines.
  • Cultivate a respectful, service-focused workplace culture.
  • Monitor and utilize BuildingLink to manage work orders, log building activity, and track maintenance tasks.
  • Assign service tickets to staff and ensure timely completion and closure.
  • Maintain current resident records, contractor access logs, and equipment histories in the system.
  • Serve as the first point of contact for shareholder service issues and repair requests.
  • Coordinate apartment access, move-ins, alteration work, and deliveries in accordance with building policies.
  • Maintain discretion, professionalism, and confidentiality at all times.
  • Deliver exceptional customer service to enhance shareholder satisfaction.
  • Obtain proposals, schedule vendor work, and supervise execution of contracts.
  • Coordinate on-site project logistics with management and vendors, including staging, protection, communication, and clean-up.
  • Ensure vendors comply with insurance, scope, and safety requirements.
  • Support all local law compliance, façade projects, and critical repairs as the on-site facilitator.
  • Hold and maintain all required FDNY Certificates of Fitness (F-01, S-12, S-13, or willingness to obtain).
  • Maintain logs for inspections, safety drills, equipment maintenance, and permits.
  • Prepare and submit a comprehensive monthly building report to management and the Board of Directors, detailing work completed, open items, staff performance, project status, and recommendations.
  • Attend monthly Board meetings, as scheduled, to provide operational updates and respond to Board inquiries.
  • Coordinate with management in advance to review the agenda and ensure alignment on building priorities.

Requirements

  • 5+ years of experience as a Resident Manager or Superintendent in a luxury NYC cooperative or condominium.
  • Hands-on mechanical knowledge with experience managing building systems and emergency response.
  • Proficient in BuildingLink and other digital work order or operations platforms.
  • Familiarity with NYC building code and local law compliance.
  • Strong experience managing union personnel, particularly under the 32BJ agreement.
  • FDNY Certificates of Fitness (or ability to obtain within 60 days of hire).
  • Strong communication, conflict resolution, and customer service skills.
  • Highly organized and detail-oriented with the ability to handle multiple priorities.
Benefits
  • Comprehensive health coverage (medical, dental, vision)
  • Pension and annuity contributions
  • Legal services plan
  • Paid vacation, holidays, and sick leave
  • Uniform allowance
  • Access to grievance and arbitration procedures
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
HVAC systemsplumbing systemselectrical systemselevatorsboilersfire/life safety equipmentemergency responsepreventive maintenancebuilding inspectionsunion personnel management
Soft Skills
communicationconflict resolutioncustomer serviceorganizational skillsdetail-orientedleadershipteam managementproblem-solvingprofessionalismservice-focused culture
Certifications
FDNY Certificates of Fitness (F-01, S-12, S-13)willingness to obtain FDNY Certificates of Fitness