AKAM

Manager

• Oversee all building mechanical and structural systems, including HVAC, plumbing, electrical, elevators, boilers, and fire/life safety equipment.
• Perform routine property inspections; promptly identify and resolve deficiencies.
• Respond to emergencies, including after-hours calls, with urgency and professionalism.
• Manage seasonal transitions and preventive maintenance schedules to avoid system failures.
• Collaborate with property management and vendors to execute repair scopes, capital projects, and compliance upgrades.
• Act as on-site coordinator for capital improvements, ensuring contractor access, staging, sequencing, shareholder notice, and quality control.
• Serve as the on-the-ground facilitator of management directives and initiatives, ensuring clear communication and seamless execution between all parties.
• Lead and manage a team of 11 union employees: 2 Porters, 1 Porter/Painter, 1 Handyman, and 7 Concierge/Doormen.
• Establish and maintain daily and weekly staff schedules in accordance with operational needs and 32BJ contract provisions.
• Assign tasks, monitor performance, and provide on-the-job training where necessary.
• Track attendance, minimize overtime, and ensure adherence to collective bargaining guidelines.
• Cultivate a respectful, service-focused workplace culture.
• Monitor and utilize BuildingLink to manage work orders, log building activity, and track maintenance tasks.
• Assign service tickets to staff and ensure timely completion and closure.
• Maintain current resident records, contractor access logs, and equipment histories in the system.
• Serve as the first point of contact for shareholder service issues and repair requests.
• Coordinate apartment access, move-ins, alteration work, and deliveries in accordance with building policies.
• Maintain discretion, professionalism, and confidentiality at all times.
• Deliver exceptional customer service to enhance shareholder satisfaction.
• Obtain proposals, schedule vendor work, and supervise execution of contracts.
• Coordinate on-site project logistics with management and vendors, including staging, protection, communication, and clean-up.
• Ensure vendors comply with insurance, scope, and safety requirements.
• Support all local law compliance, façade projects, and critical repairs as the on-site facilitator.
• Hold and maintain all required FDNY Certificates of Fitness (F-01, S-12, S-13, or willingness to obtain).
• Maintain logs for inspections, safety drills, equipment maintenance, and permits.
• Prepare and submit a comprehensive monthly building report to management and the Board of Directors, detailing work completed, open items, staff performance, project status, and recommendations.
• Attend monthly Board meetings, as scheduled, to provide operational updates and respond to Board inquiries.
• Coordinate with management in advance to review the agenda and ensure alignment on building priorities.

Resident Manager

Business Development Rep

• Proactively identify, pursue, and close new HOA and condominium management opportunities
• Build and maintain a strong pipeline through networking, referrals, cold outreach, and strategic partnerships
• Represent the company at industry events, board meetings, and association functions
• Lead presentations, RFP responses, and contract negotiations
• Develop and execute a territory growth strategy for the Fort Lauderdale, Miami, and West Palm Beach markets
• Identify emerging communities, developments, and management transition opportunities
• Track market trends, competitor activity, and pricing strategies
• Mentor and support Business Development Managers and junior sales staff
• Share best practices in prospecting, relationship management, and closing techniques
• Partner closely with Operations and Executive Leadership to ensure smooth onboarding of new communities
• Build trusted relationships with board members, developers, attorneys, and industry partners
• Serve as a senior ambassador of the brand in the South Florida HOA market

Director, Business Development

Director

• Manage a portfolio of cooperative and condominium high-rise properties.
• Supervise day-to-day activities of engineering, maintenance, and building staff (union and non-union), including third-party contractors.
• Oversee repairs, apartment alterations, and capital improvements in compliance with local codes.
• Conduct formal site inspections per standard operating procedures.
• Handle emergency situations and provide effective crisis management.
• File and process insurance claims when emergencies occur.
• Maintain ongoing communication with Boards of Trustees/Directors/Managers and homeowners.
• Attend and lead monthly and annual board meetings, keeping discussions focused and on agenda.
• Prepare and distribute memos, notices, and correspondence to residents.
• Assist residents with billing, maintenance, and general inquiries via phone, email, or in-person.
• Accountable for all business, financial, and operational aspects of assigned properties.
• Prepare, implement, and adhere to strategic plans and approved budgets.
• Monitor building financials and reporting in coordination with the Assistant Management Division.
• Prepare monthly management reports summarizing building activities between board meetings.
• Oversee and coordinate capital improvement and construction projects.
• Read and interpret construction blueprints and specifications.
• Identify, plan, and negotiate with vendors to complete capital projects efficiently.
• Supervise the Management Division and provide leadership support across departments.
• Participate in the recruitment and hiring of new building service staff.
• Foster a high-performance, service-oriented culture within the management team.

Resident Manager

Director, Business Development

Managing Director – Westchester