AKAM

Director

• Manage a portfolio of cooperative and condominium high-rise properties.
• Supervise day-to-day activities of engineering, maintenance, and building staff (union and non-union), including third-party contractors.
• Oversee repairs, apartment alterations, and capital improvements in compliance with local codes.
• Conduct formal site inspections per standard operating procedures.
• Handle emergency situations and provide effective crisis management.
• File and process insurance claims when emergencies occur.
• Maintain ongoing communication with Boards of Trustees/Directors/Managers and homeowners.
• Attend and lead monthly and annual board meetings, keeping discussions focused and on agenda.
• Prepare and distribute memos, notices, and correspondence to residents.
• Assist residents with billing, maintenance, and general inquiries via phone, email, or in-person.
• Accountable for all business, financial, and operational aspects of assigned properties.
• Prepare, implement, and adhere to strategic plans and approved budgets.
• Monitor building financials and reporting in coordination with the Assistant Management Division.
• Prepare monthly management reports summarizing building activities between board meetings.
• Oversee and coordinate capital improvement and construction projects.
• Read and interpret construction blueprints and specifications.
• Identify, plan, and negotiate with vendors to complete capital projects efficiently.
• Supervise the Management Division and provide leadership support across departments.
• Participate in the recruitment and hiring of new building service staff.
• Foster a high-performance, service-oriented culture within the management team.

Managing Director – Westchester

Manager

• Own the Transition Experience
• Lead and manage the full onboarding process for condo and HOA communities from start to finish
• Act as the main point of contact for HOA boards, outgoing management companies, and AKAM’s internal teams
• Coordinate timelines, workflows, and deliverables across operations, accounting, IT, and support
• Create customized transition plans and checklists to ensure every detail is covered
• Collect, review, and organize essential HOA records
• Ensure all transitions meet Florida HOA legal and statutory requirements
• Accurately transfer community data into AKAM’s systems and property management software
• Help refine and standardize transition processes
• Establish trust with HOA boards and residents
• Lead welcome meetings and orientation sessions
• Provide clear, consistent communication and updates throughout the transition process
• Partner closely with accounting, operations, HR, legal, and leadership
• Coordinate with vendors and service providers to ensure uninterrupted service for the community
• Track transition outcomes and identify opportunities for improvement

Transition Manager, Client On-Boarding

Recruitment

• Source, attract, and recruit top talent through various channels, including job postings, social media, networking events, and employee referrals.
• Conduct thorough and comprehensive interviews to assess candidates' skills, experience, and cultural fit.
• Manage the full recruitment cycle for all positions, from job posting to offer acceptance.
• Partner with hiring managers to understand their recruitment needs and provide guidance and support throughout the hiring process.
• Proactively build and maintain a strong pipeline of qualified candidates for current and future job openings.
• Stay up-to-date with industry trends and best practices in talent acquisition, and implement new strategies to continuously improve our recruitment process.
• Act as a brand ambassador and promote our company culture and values to potential candidates.
• Collaborate with the HR team to ensure a smooth onboarding process for new hires.
• Represent the company at job fairs, career events, and other recruitment events as needed.
• Utilize ADP Applicant Tracking System (ATS) to track progress and manage candidate pipeline.
• Develop and oversee the onboarding process for new team members.

Talent Acquisition Specialist

• Work closely with the Transitions Manager to facilitate smooth and efficient transitions of incoming and outgoing client properties
• Ensure timely collection and tracking of all files outlined in the Transition Letter to the Prior Agent
• Review, organize, and maintain incoming and outgoing management, accounting, and transfer files
• Draft and manage letters, emails, and other communications related to the transition process
• Coordinate and distribute required documents internally to relevant departments
• Process, digitize, and organize physical transition files for proper recordkeeping
• Prepare and distribute building-wide communications via mail and/or email
• Serve as the board liaison in the absence of the Transition Manager
• Follow up with prior management teams to ensure accurate and timely collection of files
• Support ad hoc projects and other transition-related tasks as needed

Assistant Transitions Manager

• Accountable for all business, financial, and management aspects of the assigned property, including preparing, implementing, and adhering to the approved strategic plan, a budget for the property, developing and maintaining strong working relationships with the Board members, shareholders, and unit owners
• Responsible for leading Board of Director meetings by keeping the focus on the agenda created
• Supervising the day-to-day activities of the engineering, maintenance, and other building staff (union and non-union) as well as contract services
• Attend monthly and annual board meetings
• Conduct formal site inspections as required in compliance with established standard operating policies and procedures.
• Oversee repairs, apartment alterations, and capital improvements, as required, in compliance with local codes
• Identify, discuss, plan, and negotiate with vendors to complete all necessary capital improvement projects
• Handle emergency situations and deal with crisis management

Property Manager

• Serve as the primary contact for a select portfolio of high-end residential co-ops and condos
• Oversee building operations, budgets, capital projects, compliance, and Board relationships
• Attend board meetings, manage vendor relationships, and ensure consistent client satisfaction
• Act as a subject matter expert in NYC building codes, housing laws, and co-op/condo governance
• Supervise, mentor, and support a team of Property Managers across a broader portfolio
• Provide ongoing coaching, performance feedback, and professional development
• Implement best practices, operational protocols, and service delivery standards
• Collaborate with senior leadership to identify staffing needs, training opportunities, and process improvements
• Step in as needed for high-priority client matters, team transitions, or building crises

Managing Director

Engineer

• Oversee, train, and develop facilities personnel, including direct oversight of the opening engineer.
• Provide leadership and direction to on-site staff and third-party vendors.
• Ensure proper staffing, expertise, and resources are in place to meet facility needs efficiently and safely.
• Manage and monitor the Building Management System (BMS) to ensure optimal performance of HVAC and mechanical systems.
• Coordinate all demand, preventive, and reactive maintenance activities across mechanical, electrical, and plumbing systems.
• Ensure cleanliness and security standards in partnership with third-party custodial and security providers.
• Assist in coordinating required governmental inspections and ensure full compliance with local, state, and federal regulations.
• Maintain detailed administrative records such as logbooks, maintenance documents, contractor logs, and work order systems.
• Respond to and coordinate emergency calls as needed to ensure safe, continuous building operations.