Operations

• Coordinate day-to-day import/export of international freight forwarding shipments into and out of the EU across air transportation
• Provide special expertise in international cruise services operations
• Work with customers to qualify shipping requirements and obtain necessary regulations, certificates, documentation
• Prepare profitable quotations accurately
• Set shipping schedules and communicate with customers, deliverers, and ports to verify loading, departures, and arrivals
• Coordinate import/export including reviewing orders and documents
• Track and communicate delays, damages, problems and resolve customer issues
• Responsible for customer service, data entry of shipments, operations and billing for cruise services
• Manage tracking shipments, update system upon verification, and identify/rectify deviations
• Coordinate recovery/delivery schedules with cartage agents and international partners
• Partner with local sales teams to communicate problems to customers and partners
• Ensure customers’ SOP instructions are adhered to and AIT KPIs and guidelines are met
• Ensure shipments are properly billed within company guidelines and timelines
• Process and comply with regulatory agency requirements
• Network with departments to ensure files are billed and posted prior to end of month
• Continuous learning through required compliance training and certifications
• Execute Dangerous Goods shipments in compliance with applicable laws and regulations
• Contribute to a healthy and secure work environment by reporting unsafe conditions

Operations Agent – Cruise Services

Operations Agent, Airfreight

Operations Agent – Road Transport