Operations Agent, Airfreight
AIT Worldwide Logistics
Operations Agent – Road Transport
AIT Worldwide Logistics
full-time
Posted on:
Location Type: Office
Location: Rotterdam • 🇳🇱 Netherlands
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Coordinate day-to-day import/export of (international) freight forwarding shipments through road transportation
- Work with customers to qualify shipping requirements and obtain regulations, certificates, documentation necessary for shipment quotation and operation
- Prepare profitable quotations accurately
- Set shipping schedules and communicate with customers, deliverers, and ports to verify loading, departures, and arrivals
- Coordinate the day-to-day import and/or export of products, including reviewing orders and documents
- Track and communicate all delays, damages, problems and resolve customer issues
- Responsible for customer service, data entry of shipments, operations and billing
- Manage all aspects of tracking shipments and update system upon verification
- Identify and rectify shipment schedule deviations
- Coordinate recovery/delivery schedules with cartage agents and international partners
- Partner with local sales teams to communicate problems to customers and partners
- Ensure customers’ SOP instructions, AIT KPIs and guidelines are followed and met
- Ensure all shipments are properly billed within company guidelines and timelines
- Process and comply with all requirements listed by regulatory agencies
- Continuous learning through compliance training and software/regulation certifications
- Execute Dangerous Goods shipments in compliance with applicable laws and regulations
- Contribute to a healthy and secure work environment by reporting unsafe/unsecure/unhealthy conditions
Requirements
- High School Degree or equivalent
- Ability to work both collaboratively and autonomously
- Team player who works well with others
- Customer service focus
- Resolves non-routine problems with specialized knowledge
- Exercises judgment within defined procedures and practices
- Utilizes established procedures but decides action within task
- Ability to perform in a fast pace / high volume work environment
- Attention to detail
- Problem Solving
- Fluent oral and written English
- Additional European languages (Dutch) an asset
- Strong PC skills (Windows, Microsoft Office applications) preferred
- CargoWise Software experience a plus
- ITAR, Dangerous Goods or TSA work experience / regulations
Benefits
- Competitive salary and benefits
- 5 volunteer hours a year to give back to the community in a charitable event
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
import/exportfreight forwardingshipping requirementsquotation preparationdata entryshipment trackingproblem resolutioncompliance trainingDangerous Goods shipmentsregulatory compliance
Soft skills
collaborative workcustomer service focusproblem solvingattention to detailjudgmentteam playerautonomous workcommunicationfast-paced performanceadaptability
Certifications
High School Degreecompliance certificationsDangerous Goods certificationITAR certificationTSA certification