AIT Worldwide Logistics

Manager

• Develop and maintain strong relationships with clients within your portfolio to ensure client satisfaction and retention.
• Identify opportunities to upsell and cross-sell products or services within your client portfolio.
• Identify, initiate and engage with clients that provide sustained and profitable revenue streams across multiple services.
• Develop and implement strategic plans tailored to the needs of your client portfolio.
• Address and resolve any issues or concerns raised by your clients promptly and effectively.
• Support and proactively consult existing customers as well as further develop the professional cooperation.
• Monitor account performance and provide regular reports to senior management.
• Work closely with other departments, such as sales, marketing, and customer service, to ensure a cohesive approach to managing your portfolio.
• Support sales and pricing in the preparation of offers, fee calculations and pricing negotiations.
• Ensure regular review meetings take place with your clients and share data with key stakeholders and management.
• Support operational team with the implementation of new customers and support in the integration of clients after mergers or acquisitions.

Manager, Regional Key Accounts – Hi-Tech

Supply Chain

• Oversee the operations of a warehouse or storage facility
• Ensure all incoming and outgoing inventory is processed according to schedule
• Regularly audit and report inventory levels
• Make recommendations for restocking items
• Supervise and manage warehouse staff, including hiring, training, and evaluating performance
• Develop and implement warehouse policies and procedures to improve efficiency and productivity
• Ensure the warehouse complies with all safety regulations and standards
• Conduct safety training and audits
• Work closely with other departments, such as logistics and sales, to ensure smooth operations and timely shipments
• Optimize the layout and storage of the warehouse to maximize space and improve workflow
• Generate regular reports on warehouse performance, including inventory levels, order fulfillment rates, and other key metrics

Warehouse Manager

Operations

• Work with customers to qualify shipping requirements and obtain necessary regulations, certificates and documentation for quotations and operations
• Prepare profitable quotations accurately
• Set shipping schedules and communicate with customers, deliverers, and ports to verify loading, departures, and arrivals
• Coordinate day-to-day import and export of products including reviewing orders and documents
• Track and communicate delays, damages and problems and resolve customer issues
• Responsible for customer service, data entry of shipments, operations and billing
• Manage tracking to ensure shipments move as scheduled and update system upon verification
• Identify and rectify schedule deviations and coordinate recovery/delivery with cartage agents and international partners
• Partner with local sales teams and international partners to communicate problems to customers and other stations
• Ensure customers' SOPs are adhered to and AIT KPIs and guidelines are met
• Ensure shipments are properly billed within company guidelines and timelines and network with departments to bill and post files prior to month end
• Process and comply with all regulatory agency requirements
• Continuous learning through compliance training and certifications of software and regulations
• Execute Dangerous Goods shipments in compliance with applicable laws and regulations
• Contribute to a healthy and secure work environment by reporting unsafe or unhealthy conditions

Operations Agent, Airfreight

• Formulate strategy, improve performance, procure material and resources, and secure compliance
• Mentor team members and implement best practices across all levels
• Work with customers to qualify their shipping requirements and obtain necessary regulations, certificates, and documentation
• Prepare profitable quotations accurately
• Set shipping schedules and communicate with customers, deliverers, and ports to verify loading, departures and arrivals
• Coordinate day-to-day import and/or export of products, including reviewing orders and documents
• Track and communicate delays, damages, problems and resolve customer issues
• Manage all aspects of air and/or ocean international operations including customer service, data entry of shipments, operations and billing
• Track shipments to ensure they are moving as scheduled and update system upon verification
• Identify and rectify shipments deviating from schedule
• Coordinate recovery/delivery schedules with cartage agents and international partners
• Partner with local sales teams to communicate problems to customers, international partners and other stations
• Ensure customers’ SOP instructions are adhered to and AIT KPIs and guidelines are followed and met
• Ensure all shipments are properly billed within company guidelines and timelines

Operations Manager

• Coordinate day-to-day import/export of (international) freight forwarding shipments through road transportation
• Work with customers to qualify shipping requirements and obtain regulations, certificates, documentation necessary for shipment quotation and operation
• Prepare profitable quotations accurately
• Set shipping schedules and communicate with customers, deliverers, and ports to verify loading, departures, and arrivals
• Coordinate the day-to-day import and/or export of products, including reviewing orders and documents
• Track and communicate all delays, damages, problems and resolve customer issues
• Responsible for customer service, data entry of shipments, operations and billing
• Manage all aspects of tracking shipments and update system upon verification
• Identify and rectify shipment schedule deviations
• Coordinate recovery/delivery schedules with cartage agents and international partners
• Partner with local sales teams to communicate problems to customers and partners
• Ensure customers’ SOP instructions, AIT KPIs and guidelines are followed and met
• Ensure all shipments are properly billed within company guidelines and timelines
• Process and comply with all requirements listed by regulatory agencies
• Continuous learning through compliance training and software/regulation certifications
• Execute Dangerous Goods shipments in compliance with applicable laws and regulations
• Contribute to a healthy and secure work environment by reporting unsafe/unsecure/unhealthy conditions

Operations Agent – Road Transport

• Coordinate day-to-day import/export of international freight forwarding shipments into and out of the EU across air transportation
• Provide special expertise in international cruise services operations
• Work with customers to qualify shipping requirements and obtain necessary regulations, certificates, documentation
• Prepare profitable quotations accurately
• Set shipping schedules and communicate with customers, deliverers, and ports to verify loading, departures, and arrivals
• Coordinate import/export including reviewing orders and documents
• Track and communicate delays, damages, problems and resolve customer issues
• Responsible for customer service, data entry of shipments, operations and billing for cruise services
• Manage tracking shipments, update system upon verification, and identify/rectify deviations
• Coordinate recovery/delivery schedules with cartage agents and international partners
• Partner with local sales teams to communicate problems to customers and partners
• Ensure customers’ SOP instructions are adhered to and AIT KPIs and guidelines are met
• Ensure shipments are properly billed within company guidelines and timelines
• Process and comply with regulatory agency requirements
• Network with departments to ensure files are billed and posted prior to end of month
• Continuous learning through required compliance training and certifications
• Execute Dangerous Goods shipments in compliance with applicable laws and regulations
• Contribute to a healthy and secure work environment by reporting unsafe conditions

Operations Agent – Cruise Services

• Provide transportation services of all modes to a Global Key account, including quoting, commencement, procurement, dispatch, and invoicing
• Act as the primary contact for designated customers and manage assigned projects end-to-end (quoting, customer service, tracking, routing, problem resolution, vendor compliance, invoicing, quality management)
• Track and trace shipments on a daily basis and manage overhead shipments
• Maintain notes and correct status codes in AIT systems for all assigned shipments
• Provide thorough turnover to customer service teammates to ensure coverage during nights and weekends
• Quote and route freight across multiple transportation modes and services (domestic & international)
• Answer phone calls and respond to all e-mails in a timely manner
• Manage daily tracking worksheet for proactive communication and anomaly resolution
• Assist local sales and other offices with freight issues
• Collect, scan, and file all paperwork daily
• Ensure adherence to customer and company SLA’s, KPI’s & SOP’s
• Execute Dangerous Goods shipments in compliance with applicable laws and regulations
• Contribute to a healthy and secure work environment by reporting unsafe/unsecure/unhealthy conditions and improvements.

Operations Agent, High-Tech

Business Development Rep

• Develop and secure new business opportunities in Air & Ocean Freight
• Identify, engage, and establish long-term relationships with clients requiring international freight solutions
• Design and execute a business plan to achieve sales targets and company revenue goals
• Collaborate with local, regional, and international logistics teams to ensure seamless shipment management and customer satisfaction
• Present customized air and ocean freight solutions that enhance efficiency and cost-effectiveness for clients
• Conduct sales and negotiation meetings with prospective and existing customers
• Handle customer correspondence and ensure timely responses
• Prepare and present strategic documents, including offers, proposals, and industry insights
• Plan, organize, and execute customer visits to strengthen business relations
• Accurately record and maintain customer data in the CRM system for ongoing collaboration and reporting
• Conduct regular review meetings to optimize business performance and service levels
• Facilitate clear communication between Sales, Customer Service, Operations, and Management teams
• Perform additional business-related duties as required

Business Development Manager

• Provide transportation services of all modes to a Global Key account including quoting, commencement in AIT systems, procurement, dispatch and conclusion/invoicing of shipments
• Act as the primary contact for designated customers and manage assigned projects
• Track and trace shipments daily and maintain notes and correct status codes in AIT systems
• Work closely with customer service teammates to provide turnover coverage during nights and weekends
• Quote and route freight across domestic and international transportation modes and services
• Answer phone calls and respond to e-mails in a timely manner (mailbox replies/actions within 1 hour)
• Manage daily tracking worksheet, resolve anomalies and proactively inform customers of issues
• Assist local sales and other offices with freight issues
• Collect, scan, and file all paperwork daily
• Ensure customers' and company's SLA’s, KPI’s & SOP’s are adhered to
• Execute Dangerous Goods shipments in compliance with laws and regulations when applicable
• Contribute to a healthy and secure work environment by reporting unsafe/unsecure/unhealthy conditions and improvements

Operations Agent, Hi-Tech

Chief Technology Officer

• Perform final delivery, assembly and/or repair of consumer goods as an AIT Home Delivery contractor
• Choose and accept offered work assignments; most work requires a qualified helper
• Provide service types: Assembly Only, Delivery Only, Delivery and Assembly according to client instructions
• Pick up items at local retailers and deliver to customer homes
• Assemble products to manufacturer specifications (fitness equipment, furniture, home goods, basketball hoops, backyard products, etc.)
• Use appropriate vehicle (cargo, sprinter, or smaller box truck) and required hand/power tools
• Comply with insurance, vehicle registration, DOT/MC requirements and state laws
• Undergo background, drug, and MVR screening as required