Operations Agent – High-Tech

AIT Worldwide Logistics

Operations Agent providing global transportation services and high-level customer service at AIT Worldwide Logistics. Responsible for managing projects, tracking, and ensuring compliance with QMS.

Posted 7/2/2026full-timePrague • CzechiaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Position will have primary responsibility for providing transportation services of all modes to a Global Key account.
Act as the primary contact for designated customers and responsible for the outcome of assigned projects including quoting, customer service, tracking, routing, problem resolution, vendor compliance, invoicing, quality management and customer interaction
Tracking and tracing shipments on a daily basis.
Maintain notes and correct status codes in AIT’s systems for all shipments assigned.
Work closely with customer service teammates to provide thorough turnover to ensure complete coverage for customers during nights and weekends
Quoting and routing freight across multiple transportation modes and services: Domestic & International
Answer phone calls and respond to all e-mails on a timely matter - mailbox time slot replies/action with 1 hour
Manage daily tracking worksheet for proactive communication, resolve anomalies and inform customer of issues.
Assisting local sales and other offices with freight issues
Collect, scan, and file all paperwork daily
Ensure all customers and company SLA’s, KPI’s & SOP’s are adhered, followed and guidelines are met.
Execute all Dangerous Goods shipments in compliance with all applicable laws and regulations (as applicable)

Requirements

What you’ll need

High School Degree or equivalent
Experience in international operations is mandatory, freight forwarding experience is preferred
3-5 years of previous experience in a similar role
Exercises judgment within defined procedures and practices
Utilizes established procedures but decides action within task
Must be able to perform in a fast pace / high volume work environment
Attention to detail
Problem solving

Benefits

Comp & perks

Meal vouchers worth CZK 190 per working day, with 55% (CZK 104.50) subsidized by AIT
Monthly loading of the allowance onto an Edenred meal card, credited in the following month for the previous month worked
Five paid volunteer hours per year, giving you the opportunity to give back to the community

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Transportation Services ManagementQuoting and Routing FreightShipment Tracking and TracingVendor ComplianceInvoicingQuality ManagementDangerous Goods Compliance

Soft Skills

Customer ServiceCommunicationJudgmentTeam Collaboration