Operations Agent – Road Transport
AIT Worldwide Logistics
Operations Agent, Airfreight
AIT Worldwide Logistics
full-time
Posted on:
Location Type: Office
Location: Rotterdam • 🇳🇱 Netherlands
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Work with customers to qualify shipping requirements and obtain necessary regulations, certificates and documentation for quotations and operations
- Prepare profitable quotations accurately
- Set shipping schedules and communicate with customers, deliverers, and ports to verify loading, departures, and arrivals
- Coordinate day-to-day import and export of products including reviewing orders and documents
- Track and communicate delays, damages and problems and resolve customer issues
- Responsible for customer service, data entry of shipments, operations and billing
- Manage tracking to ensure shipments move as scheduled and update system upon verification
- Identify and rectify schedule deviations and coordinate recovery/delivery with cartage agents and international partners
- Partner with local sales teams and international partners to communicate problems to customers and other stations
- Ensure customers' SOPs are adhered to and AIT KPIs and guidelines are met
- Ensure shipments are properly billed within company guidelines and timelines and network with departments to bill and post files prior to month end
- Process and comply with all regulatory agency requirements
- Continuous learning through compliance training and certifications of software and regulations
- Execute Dangerous Goods shipments in compliance with applicable laws and regulations
- Contribute to a healthy and secure work environment by reporting unsafe or unhealthy conditions
Requirements
- High School Degree or equivalent
- Ability to work both collaboratively and autonomously
- Team player who works well with others
- Customer service focus
- Resolves non-routine problems with specialized knowledge
- Applies fundamental concepts and exercises judgment within defined procedures
- Utilizes established procedures but decides action within task
- Ability to perform in a fast pace / high volume work environment
- Attention to detail
- Problem Solving
- Fluent oral and written English
- Additional major European languages would be an asset
- Strong PC skills (Windows, Microsoft Office applications) preferred
- Cargo Wise Software experience a plus
- ITAR, Dangerous Goods or TSA work experience / regulations
Benefits
- Competitive salary and benefits
- 5 volunteer hours a year to give back to the community in a charitable event
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data entryquotation preparationshipping schedule managementimport/export coordinationproblem resolutionbillingregulatory complianceDangerous Goods shipment executionattention to detailfast-paced environment performance
Soft skills
customer service focuscollaborative workautonomous workteam playerproblem solvingjudgment exercisecommunicationadaptabilityattention to detailability to resolve non-routine problems
Certifications
compliance trainingDangerous Goods certification