Airwave

Sales Engineer

• You read a customer's stack for what it is, not what it should be.
• You find where the field data has to land so it's trustworthy and usable, and you recommend the configuration that gets it there with the least work on the customer's side.
• Sometimes that's a clean integration into an existing system of record.
• Sometimes the system of record barely exists, and you're recommending solutions.
• Frictionless is the standard.
• If the design leans on the customer to do a pile of work, it's the wrong design.
• This is the seat that decides whether Airwave is a point tool or the front door to a customer's modernized stack.
• Asset data, work history, field readings that used to live on paper or in a bad batch upload now get captured at the source through the glasses.
• You're the one who makes that land in a way the rest of their business can access.
• You implement the integrations, load the documentation, build the reports, and validate the data integrity.
• This is not an advisory role. The people who’ll thrive in this role design, open the laptop and implement.
• You decide where Airwave connects in each customer's stack and how the data flows, and you own that recommendation as the technical expert in front of the customer.
• At kickoff you take the customer's document repository and get it loaded into Airwave so the product is grounded in their equipment, their procedures, and their standards.
• Everything downstream depends on this being right.
• You build the reports each customer needs.

Field Sales Engineer

Customer Success Manager

• Orchestrating the rollout.
• The operational engine.
• The stakeholder relationship.
• Use case mapping.
• The product expert.
• The business case.
• The playbook.
• The expert bench.