Airwallex

Associate Director, Account Management, Enterprise

Airwallex

full-time

Posted on:

Location Type: Hybrid

Location: San Francisco • California • New York • United States

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Salary

💰 $150,000 - $220,000 per year

Job Level

Senior

About the role

  • Take a consultative approach with customers to ensure solutions provided suit their unique business needs
  • Build relationships with internal stakeholders to manage and optimize customer engagement and platform usage
  • Work closely with Sales, Support, Billing, and other Technical teams to ensure an exceptional customer experience
  • Project manage complex customer projects across a number of technical and non-technical domains
  • Be proactive in identifying and solving client challenges
  • Serve as the customer advocate while capturing feedback and reporting requests to Product Management and Development
  • Achieve and exceed sales target volumes and revenues, while keeping the customer's needs top of mind
  • Report weekly and monthly performance against KPIs, metrics and targets
  • Ensure the best customer experience and onboarding process for new customer
  • Work closely with customer and technical support teams to develop best practices around client engagement

Requirements

  • At least 8 years of experience managing complex technology sales to or account management of enterprise accounts
  • Experience in account management has included work with API’s
  • Exceptional communication skills and comfortable conversing with people of all backgrounds and domains
  • Success-oriented and holds self accountable for delivering key outcomes, including KPIs and revenue targets
  • Preferred: sales experience in payments or fintech
  • Preferred: meaningful, collaborative relationships with all people that you work with
Benefits
  • Medical, dental, and vision insurance
  • 401(k) plan
  • Short-term and long-term disability
  • Basic life insurance
  • Well-being benefits
  • 20 paid days of vacation
  • 12 paid days of company holidays
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementtechnology salesAPI managementproject managementKPI reportingcustomer engagementonboarding processsales target achievementperformance metrics
Soft Skills
consultative approachrelationship buildingproactive problem solvingexceptional communicationcollaborationcustomer advocacyself accountabilitysuccess orientation