AirOps

Senior Manager, Community Enablement, Education

AirOps

full-time

Posted on:

Location Type: Hybrid

Location: New York City • California • New York • United States

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Job Level

Senior

About the role

  • Own end-to-end curriculum design for AirOps University, keeping content platform-specific and current as the product evolves
  • Build learning frameworks that serve practitioners from first-time users to advanced Content Engineers to marketing executives
  • Continuously iterate based on learner feedback, product updates, and community insights
  • Set the standard for operational rigor across the function, making and facilitating informed data-driven decision
  • Manage and develop direct reports who facilitate live training sessions for 10-200 participants
  • Own the strategy and execution for community expansion and cohort-based programming, including tiered Content Engineering tracks for entry-level, advanced, and CMO audiences
  • Drive engagement, activation and retention across the AirOps practitioner community
  • Build and manage systems for onboarding new cohorts and progressing members through the learning journey
  • Lead in-person and virtual community events, leveraging hubs in NYC and SF
  • Work closely with product, marketing, and post-sale to align community programs with business priorities
  • Serve as an internal voice of the community, surfacing practitioner insights that inform product and GTM decisions
  • Contribute to headcount planning, program prioritization, and long-term enablement strategy

Requirements

  • 7+ years of experience in community education
  • Built education programs at modern, technical product companies (e.g. Zapier, Langchain, etc.), NOT generic enterprise/community education.
  • Strong operational instincts and ability to build systems and accountability structures from scratch
  • Experience managing live training or cohort programs at scale
  • Proven people management experience with a track record of developing and retaining direct reports
Benefits
  • Equity in a fast-growing startup
  • Competitive benefits package tailored to your location
  • Flexible time off policy
  • Parental Leave
  • A fun-loving and (just a bit) nerdy team that loves to move fast!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
curriculum designlearning frameworksdata-driven decision makingcommunity programmingonboarding systemscohort-based programmingtraining program managementcontent engineeringcommunity engagementprogram prioritization
Soft Skills
operational rigorpeople managementstrategic executioncommunicationfeedback iterationinsight surfacingcommunity leadershipengagement drivingretention strategiescross-functional collaboration