Airgas

BPI/SAP Help Desk Agent, Bilingual English/French

Airgas

full-time

Posted on:

Location Type: Remote

Location: California • Montana • United States

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Salary

💰 $50,000 - $70,000 per year

About the role

  • supporting the Reg/Div and specialty business units within the organization on SAP related processes and error resolution
  • working within a live call center environment
  • taking live calls to help assist the end user in SAP
  • monitoring email tickets coming into the ticketing system
  • staffing SAP How To Hotline French phone queue, and backup on English queues
  • collaborating with all levels of Airgas associates to help resolve questions/issues within the SAP system
  • creating and maintaining French process and training documents
  • managing tickets within the iSupport system
  • flexibility to work staggered work shifts

Requirements

  • High School Diploma or equivalent
  • Bilingual - English/French required
  • Excellent knowledge of the SAP platform
  • Excellent communication skills and presentation skills
  • Ability to work with associates in all levels of the company
  • Well organized, able to multitask, ability to adapt quickly, and work well under pressure
  • Able to work independently and with groups and teams
Benefits
  • medical, dental, and vision plans
  • short-term and long-term disability
  • life and accidental death and dismemberment (AD&D) insurance
  • Employee Assistance Program (EAP)
  • pre-tax commuter transportation benefit
  • parental leave
  • vacation
  • sick time
  • floating holidays
  • jury duty and funeral/bereavement leave
  • paid holidays for all eligible full-time employees
  • 401k plan with company matching funds
  • tuition reimbursement
  • discounted college tuition for eligible employees’ dependents
  • Airgas Scholarship Program for dependent children

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
SAPticketing systemiSupport
Soft skills
communication skillspresentation skillsorganizational skillsmultitaskingadaptabilityteamworkindependenceproblem-solving
Certifications
High School Diploma