AireSpring

Business Analyst

• Facilitate meetings and workshops with internal stakeholders to capture business requirements.
• Translate business needs into clear, well-documented functional specifications, and obtain stakeholder sign-off.
• Evaluate the feasibility and technical implications of business requirements.
• Convert functional requirements into technical documentation and support the development team in understanding and delivering the solution.
• Analyze current business processes to identify pain points, inefficiencies, and redundancies.
• Design or recommend optimized process flows that align with business goals and industry best practices.
• Conduct in-depth data analysis to determine transformation requirements and support business objectives.
• Develop reports, dashboards, or presentations to communicate insights effectively to stakeholders.
• Collaborate with IT teams to design solutions that address business requirements effectively and sustainably.
• Perform high-level functional testing to ensure solutions meet specifications before User Acceptance Testing (UAT).
• Support business users during UAT and ensure smooth transition to production.
• Act as a bridge between business and technical teams, ensuring alignment and mutual understanding.
• Manage stakeholder expectations and maintain transparency on project scope, changes, and progress.
• Assist Project Managers in planning, timeline management, and ensuring timely delivery of project milestones.

Business Analyst – Telecom

Engineer

• Provide Tier 3 support for diverse network environments including Cisco, Fortinet, Palo Alto, ADTRAN, Juniper, Meraki, and HP/Dell switches
• Troubleshoot advanced routing protocols: OSPF, EIGRP, BGP, MPLS, DMVPN
• Support SD-WAN platforms (Cisco Viptela, Ecessa, Vergx) and wireless LAN controllers
• Configure and troubleshoot voice services: SIP, PRI, Hosted PBX, TDM/IP interworking, Fax over IP
• Collaborate with field techs and ISPs to resolve complex issues
• Perform root cause analysis and implement long-term solutions
• Analyze SIP traffic using Wireshark and other diagnostic tools
• Maintain documentation and ensure SLA compliance
• Design and implement network security solutions, including firewalls, VPNs, and intrusion detection/prevention systems
• Develop and execute network migration plans for large-scale infrastructure upgrades
• Conduct performance tuning and capacity planning for enterprise networks
• Mentor and provide technical guidance to Tier 1 and Tier 2 support teams
• Participate in on-call rotation to provide 24/7 support for critical issues
• Contribute to the development of best practices and standard operating procedures
• Evaluate and recommend new technologies to improve network performance and reliability

Managed Services Engineer – Tier 3 – Telecom

Project Manager

• Assist with coordinating managed services and telecom projects from initiation through completion.
• Support multiple active projects related to infrastructure services such as Ethernet, SD-WAN, GPON, and firewall installations.
• Work closely with internal engineering, operations, and service delivery teams to track tasks and milestones.
• Coordinate with telecom carriers (such as AT&T, Lumen/CenturyLink, Verizon) for circuit ordering, scheduling, and status updates.
• Maintain project documentation including timelines, notes, status updates, and close-out information.
• Help track project schedules, deliverables, and dependencies.
• Communicate project updates to customers and internal stakeholders under the guidance of senior project managers.
• Log issues, delays, or risks and escalate them to senior team members when needed.
• Update project management systems and internal databases with accurate and timely information.
• Follow established project processes and contribute ideas for improving coordination and efficiency.

Business Analyst – Telecom

Managed Services Engineer – Tier 3 – Telecom

Telecom MSP Project Manager