AireSpring

Billing Specialist

• Review and analyze billing data to ensure accuracy and compliance with industry standards.
• Utilize SQL to extract, manipulate, and analyze data, identifying trends and discrepancies.
• Assist in identifying and resolving billing-related issues by working closely with IT, finance, and customer service teams.
• Support process improvement initiatives to enhance billing efficiency and accuracy.
• Stay updated on best practices and trends in wireless/mobility billing to ensure compliance and operational excellence.

Wireless/Mobility Billing Analyst

System Administrator

• Responsible for the design, configuration, and maintenance of Windows and LNIX platforms
• Designing solutions, automation of service delivery, hardware/software/OS/application maintenance, platform security
• Manage user accounts, access permissions, and System Resources across enterprise systems
• Support and maintain virtualization platforms (KVM, VMware, Hyper-V)
• Monitor system performance, troubleshoot issues, and provide timely resolutions
• Create and maintain documentation for system configurations, processes, and troubleshooting guides.
• Research and recommend technology upgrades or enhancements to optimize system security and best practice operations

Systems Administrator

• Responsible for the design, configuration, and maintenance of Windows and LNIX platforms
• Design solutions, automation of service delivery
• Hardware/software/OS/application maintenance
• Platform security
• Build out of globally accessible high-availability products and services
• Support SOC 2 and ISO 27002 compliance activities
• Collaborate with internal teams to support telecom-specific applications and integrations
• Monitor system performance, troubleshoot issues, and provide timely resolutions to minimize downtime
• Ensure compliance with telecom industry standards, data protection regulations, and company policies
• Create and maintain documentation for system configurations, processes, and troubleshooting guides
• Manage user accounts, access permissions, and system resources across enterprise systems
• Support and maintain virtualization platforms (KVM, VMware, Hyper-V)
• Provide technical support to end users

Security Engineer

• Manage enterprise firewalls, including Cisco Meraki, SonicWall, and Fortinet .
• Monitor and respond to security alerts using XDR, RMM, and SIEM platforms.
• Lead incident response , breach remediation, and root-cause analysis .
• Administer Bitdefender Endpoint Protection and similar endpoint security tools.
• Secure the Microsoft 365 tenant , including Defender, identity protection, and conditional access policies.
• Support SOC 2 and ISO 27002 compliance activities.
• Collaborate with internal teams to support telecom-specific applications and integrations .
• Monitor system performance, troubleshoot issues, and provide timely resolutions to minimize downtime.
• Ensure compliance with telecom industry standards , data protection regulations, and company policies.
• Create and maintain documentation for system configurations, processes, and troubleshooting guides .
• Perform Windows Server and Linux administration .
• Manage user accounts, access permissions, and IT resources across enterprise systems.
• Support and maintain virtualization platforms (VMware and Hyper-V).
• Perform networking fundamentals and troubleshooting .
• Provide technical support to end users, ensuring effective communication and timely resolution of IT-related concerns.
• Research and recommend technology upgrades or enhancements to optimize IT operations.
• Stay current with the latest IT trends and best practices relevant to the telecom sector.

IT Security Systems Administrator – Telecom

Business Analyst

• Facilitate meetings and workshops with internal stakeholders to capture business requirements.
• Translate business needs into clear, well-documented functional specifications, and obtain stakeholder sign-off.
• Evaluate the feasibility and technical implications of business requirements.
• Convert functional requirements into technical documentation and support the development team in understanding and delivering the solution.
• Analyze current business processes to identify pain points, inefficiencies, and redundancies.
• Design or recommend optimized process flows that align with business goals and industry best practices.
• Conduct in-depth data analysis to determine transformation requirements and support business objectives.
• Develop reports, dashboards, or presentations to communicate insights effectively to stakeholders.
• Collaborate with IT teams to design solutions that address business requirements effectively and sustainably.
• Perform high-level functional testing to ensure solutions meet specifications before User Acceptance Testing (UAT).
• Support business users during UAT and ensure smooth transition to production.
• Act as a bridge between business and technical teams, ensuring alignment and mutual understanding.
• Manage stakeholder expectations and maintain transparency on project scope, changes, and progress.
• Assist Project Managers in planning, timeline management, and ensuring timely delivery of project milestones.

Wireless/Mobility Billing Analyst

Systems Administrator

Systems Administrator

IT Security Systems Administrator – Telecom

Business Analyst – Telecom