AireSpring

Accounts Receivable

• Lead and motivate the Accounts Receivable and Collections team to achieve aggressive DSO and cash collection goals.
• Oversee day-to-day operations for billing dispute resolution, unapplied payments, and reconciliation of high-value customer accounts.
• Develop, implement, and continuously refine strategies to improve collection effectiveness and streamline A/R processes.
• Review customer credit applications, analyze financial stability, establish credit limits, and determine when deposits or other credit protections are required.
• Partner with Sales, Account Management, and Channel Partner teams to resolve escalations and maintain positive customer relationships while enforcing payment discipline.
• Manage collections for enterprise and wholesale accounts, ensuring professional, consistent follow-up and adherence to credit policies.
• Analyze aging trends, forecast cash receipts, and report on A/R performance to executive leadership.
• Drive automation initiatives and system enhancements within ERP, CRM, and collections platforms to improve data accuracy, transparency, and efficiency.
• Handle escalated accounts directly, negotiate settlements, and lead strategic recovery efforts on overdue balances.
• Collaborate with internal teams including Finance, Billing, and Operations to ensure billing accuracy, timely dispute resolution, and compliance with contract terms.
• Maintain strict compliance with applicable laws, regulations, and ethical standards in all collection and credit activities.
• Coach, train, and develop team members to enhance performance, accountability, and communication.
• Identify opportunities for continuous improvement through analytics, root-cause analysis, and best-practice benchmarking.

Accounts Receivable and Collections Manager

Accounting Manager

• Lead and manage the monthly accounting close process to ensure accuracy, completeness, and timeliness of financial reporting.
• Oversee all aspects of general ledger accounting, account reconciliations, journal entries, and consolidations.
• Partner with the offshore Controller and accounting team to strengthen close processes, documentation standards, and internal controls.
• Develop and implement scalable policies, procedures, and checklists to support a disciplined monthly “hard close” environment.
• Coordinate with external auditors, ensuring all schedules, memos, and supporting documentation are prepared accurately and on time.
• Support the Chief Accounting Officer with financial reporting, audit coordination, lender covenant reporting and compliance, and strategic review activities.
• Research and document technical accounting conclusions on complex transactions.
• Evaluate and implement process automation, system enhancements, and workflow tools to improve accounting efficiency and accuracy.
• Serve as a mentor and process leader to the offshore accounting team, establishing quality standards and accountability measures.

Director of Accounting Operations

Manager

• Partner Recruitment & Management: Identify, recruit, and onboard new TSDs and Trusted Advisors. Build lasting, profitable relationships aligned with regional growth objectives.
• Sales Strategy & Enablement: Develop targeted regional channel strategies. Conduct product and sales training sessions, support joint sales initiatives, and provide ongoing partner support.
• Relationship Building: Foster trust and strong relationships with partners, serving as the primary point of contact to ensure satisfaction, resolve issues, and optimize partner performance.
• Internal Collaboration: Partner with marketing, product, and operations teams to facilitate seamless channels, support product launches, and align on strategic initiatives.
• Performance Monitoring: Track and analyze partner performance metrics, regional market trends, and competitor activity. Identify new growth avenues and areas for improvement.
• Contract Negotiation & Management: Negotiate and manage partner agreements, ensuring compliance and the mutual realization of business benefits.

Channel Manager – Telecom, Managed Services Provider

• Identify, recruit, and onboard new TSDs and Trusted Advisors
• Develop targeted regional channel strategies
• Conduct product and sales training sessions
• Foster trust and strong relationships with partners
• Partner with marketing, product, and operations teams
• Track and analyze partner performance metrics
• Negotiate and manage partner agreements

Channel Manager – Telecom/Managed Services

Financial Planning and Analysis

• Perform reconciliations and accounting cleanup where needed to ensure accuracy of the general ledger and financial statements.
• Build and maintain supporting balance sheet schedules, ensuring completeness and alignment with GAAP requirements.
• Design and implement processes that strengthen reporting discipline, improve efficiency, and mitigate future errors.
• Conduct tests of balance sheet accounts and other analyses to validate account balances and strengthen financial controls.
• Develop structured, concise reconciliation schedules and financial support packages to enhance finance transformation initiatives.
• Bridge financial reporting and business operations by translating financial statements, including the income statement, into clear indicators of operational performance and forward-looking business health.
• Partner with senior finance leadership to implement corrective entries when necessary and establish sustainable reporting practices.
• Handle large data sets efficiently, ensuring accuracy and transparency in all reconciliations and schedules.
• Collaborate with external advisors and auditors as needed, providing clear supporting documentation.

Staff Accountant – Finance & Accounting Transformation

Project Manager

• Manage end-to-end delivery of managed services projects, from initial planning through deployment and close-out.
• Oversee 80+ concurrent or sequential projects annually, focusing on business infrastructure services such as EIA, SD-WAN, GPON, and firewall installations.
• Collaborate with cross-functional teams, clients, and third-party carriers to ensure seamless coordination and communication.
• Maintain detailed project documentation including project plans, status updates, process flows, and post-implementation reports.
• Monitor and manage project scope, timelines, budgets, and resources to ensure successful delivery and operational readiness.
• Develop and implement standardized procedures to improve project workflows and increase efficiency.
• Act as primary liaison for customer communications, ensuring high satisfaction and timely issue resolution.
• Use project tracking tools to provide consistent reporting and updates to stakeholders.

Project Manager, Managed Services

Customer Support

• Partner with Sales Managers and Channel Managers to support daily telecom sales activities
• Prepare and review quotes, track opportunities and orders, and maintain accurate records
• Serve as the main point of contact for customers, vendors, and internal teams (provisioning, billing, support)
• Interface with telecom carriers and vendors to check availability, track orders, and resolve issues
• Troubleshoot order delays or provisioning bottlenecks using critical thinking and problem-solving skills
• Maintain clear and timely communication across all stakeholders to ensure a positive customer experience
• Manage multiple tasks, priorities, and deadlines efficiently

Sales Support Specialist, Telecom

• Partner with Sales Managers and Channel Managers to support daily sales activities.
• Prepare and review quotes, track opportunities and orders, and maintain accurate records.
• Serve as the main point of contact for customers, vendors, and internal teams (provisioning, billing, support).
• Interface with telecom carriers and vendors to check availability, track orders, and resolve issues.
• Troubleshoot order delays or provisioning bottlenecks using critical thinking and problem-solving skills.
• Maintain clear and timely communication across all stakeholders to ensure a positive customer experience.
• Manage multiple tasks, priorities, and deadlines efficiently.

Business Analyst

• Facilitate meetings and workshops with internal stakeholders to capture business requirements.
• Translate business needs into clear, well-documented functional specifications and obtain stakeholder sign-off.
• Evaluate the feasibility and technical implications of business requirements and convert functional requirements into technical documentation.
• Support the development team in understanding and delivering solutions and perform high-level functional testing before UAT.
• Analyze current business processes to identify pain points, inefficiencies, and recommend optimized process flows.
• Conduct in-depth data analysis and develop reports, dashboards, or presentations to communicate insights.
• Collaborate with IT teams to design solutions and support business users during UAT and transition to production.
• Act as a bridge between business and technical teams, manage stakeholder expectations, and assist Project Managers in planning and timeline management.

Accounts Receivable and Collections Manager

Director of Accounting Operations

Channel Manager – Telecom, Managed Services Provider

Channel Manager – Telecom/Managed Services

Staff Accountant – Finance & Accounting Transformation

Project Manager, Managed Services

Sales Support Specialist, Telecom

Sales Support Specialist, Telecom

Business Analyst

Staff Accountant, Finance and Accounting Transformation