Aircall

Key Account Manager

Aircall

full-time

Posted on:

Location Type: Hybrid

Location: London • United Kingdom

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About the role

  • Own and grow a portfolio of Aircall’s largest customers.
  • Build deep relationships across customer organizations.
  • Act as a trusted advisor to customers on modern communication strategies.
  • Own Net Revenue Retention (NRR) performance across the assigned portfolio.
  • Establish and manage executive sponsorship relationships.
  • Lead structured business reviews and strategic planning sessions.
  • Act as the internal quarterback for enterprise accounts.

Requirements

  • Fluent in English.
  • A proven experience in managing and growing enterprise or strategic accounts within a B2B SaaS environment.
  • Strong interest and appetite for AI technologies.
  • Proven success owning renewals, expansions, and Net Revenue Retention (NRR) targets.
  • Strong ability to build executive relationships and communicate effectively with senior stakeholders and C-suite leaders.
  • Experience leading strategic customer conversations around technology transformation.
  • Highly structured and data-driven approach to account planning, pipeline management, and forecasting.
  • Strong cross-functional leadership skills.
  • Excellent written and verbal communication skills.
  • Comfortable operating in a fast-paced, high-ownership environment.
  • Willingness to travel for customer onsite meetings, executive engagements, and strategic account reviews.
Benefits
  • Competitive salary package & benefits
  • Work-life balance is important at Aircall
  • Diverse and multicultural team
  • Opportunities for development and growth
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
B2B SaaSNet Revenue Retention (NRR)account planningpipeline managementforecastingAI technologies
Soft Skills
relationship buildingcommunicationcross-functional leadershipstructured approachdata-driven decision makingexecutive engagementstrategic planningcustomer conversations