Solutions Engineer, LATAM Market
Aircall
full-time
Posted on:
Location Type: Hybrid
Location: Mexico City • Mexico
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Tech Stack
About the role
- Working closely with all the local sales directors, Account Executives (AEs), and Account Managers (AMs) during the sales process and throughout the customer life cycle.
- You will be providing technical product expertise, especially integration, responding to RFIs, RFPs and helping customers design and lead Proof of Concept (POC) to showcase Aircall and its capabilities.
- Integrations, APIs, and webhooks are the main focus of the team and where we can bring value to your team. You will be mapping your customers and leads processes and tools in order to understand how we can connect Aircall with their existing process and turn their phone system as their productivity tool.
- Setting up POC together with your clients providing technical and network expertise also in the pre-sales activities.
- A product roadmap champion internally and externally with our Revenue teams and in conversations with prospects and clients.
- Building internal documentation on how to build these workflows and empower everyone within the teams with technical expertise.
- Working closely with our third-party Partners and resellers in order to enable them for technical complex implementations.
- Contribute to the developer platform with materials, solutions, and services offered to clients to share them with the community
Requirements
- You are thrilled by understanding customer needs in all stages of the sales cycle and you love going into the nitty gritty details of their use cases.
- You are curious but always critical. Understanding why is what drives your daily conversations and you are ready to challenge people's thinking in a positive way.
- You live in the nexus between business, sales, and technology.
- You know the basics of at least one programming language (e.g. Javascript, Ruby, Go, Python, etc.) Understand the concepts of web servers and databases.
- You have a proven track record of managing complex projects and several stakeholders with different backgrounds (you can convince the Head of sales and also talk tech with the PM)
- You already have previous expertise as a Solutions Engineer/Sales Engineer or you have always been the go-to-person for technical questions as playing a role as an AE or Strategic CSM in a tech company.
- Fluent in both Spanish & English
Benefits
- Competitive salary package & benefits
- Health insurances
- Professional development opportunities
- Work-life balance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
JavascriptRubyGoPythonAPIswebhooksintegrationtechnical expertiseproject managementdatabase concepts
Soft Skills
customer needs understandingcritical thinkingcommunicationcollaborationproblem-solvingstakeholder managementcuriosityconvincingtechnical questioningpositive challenging