Scale Customer Engineer
Aircall
full-time
Posted on:
Location Type: Hybrid
Location: London • United Kingdom
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Job Level
About the role
- Scale Customer Engineers (SCEs) ensure Aircall’s long-tail and SMB/Core customers onboard successfully, adopt the product quickly, and stay healthy through proactive and reactive engagement.
- Lead Webinar-Led Onboarding & Activation.
- Provide Reactive 1:1 Onboarding Support.
- Proactively Monitor Portfolio Health.
- Serve as the First Technical Guide for AMs.
- Coordinate Customer Escalations with Structure and Calm.
- Collaborate Cross-Functionally & Strengthen the Scaled Experience.
Requirements
- 1–3 years in a customer-facing SaaS role such as Onboarding, Customer Success, Support, or Implementation.
- Experience interacting with customers regularly — through scheduled meetings, training sessions, webinars, or support conversations.
- Comfortable managing multiple customers using structured playbooks and clear processes.
- Confident presenting and facilitating sessions over video in a professional, engaging way.
- Familiar with day-to-day tools such as CRM systems, ticketing tools, customer success platforms, and virtual meeting tools.
- Motivated by helping customers adopt technology successfully and eager to grow skills in scaled customer success and technical enablement.
Benefits
- Competitive salary package & benefits
- Work-life balance is important at Aircall
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SaaSOnboardingCustomer SuccessSupportImplementationTechnical EnablementPortfolio Health Monitoring
Soft Skills
Customer EngagementPresentation SkillsFacilitationCollaborationCalmness Under PressureStructured Process Management