Airbus

Product Support Representative – Skywise Core

Airbus

full-time

Posted on:

Location Type: Office

Location: New Delhi • India

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Lead the technical deployment of Skywise Core [X] on-boarding (Data & Workflow scoping phase, Prerequisites, data mapping preparation, …)
  • Organize and follow the Skywise Core on-boarding with Partners.
  • Validate the quality of data shared by the Airline.
  • Support the transition to In-Service phase, with knowledge transfer to the Support team.
  • Support the delivery & follow-up of the Skywise Core X offer.
  • Conduct comprehensive customer training and ensure a seamless transition to the "In-Service" phase through diligent knowledge transfer.
  • Provide advanced (L2/L3) technical support for complex customer requests and manage the resolution backlog.
  • Pro-active support to your customers, including regular in-service meetings to capture the engagement and identify pain points or opportunities for improvements or upgrades.
  • Conduct "Healthchecks" for key accounts, developing and executing engagement plans to improve system performance.

Requirements

  • Bachelor’s or Master’s in Engineering (Aircraft Design/Ops), Computer Science, IT, or equivalent technical experience.
  • 4+ years of professional experience in a customer-facing technical support or implementation role.
  • Proven ability to identify, reproduce, and resolve technical issues within complex software workflows and logs.
  • Familiarity with Big Data, AI, databases, or web technologies is highly preferred.
  • Understanding of Airline Maintenance, Engineering, Flight Operations, or Technical Operations (and relevant regulatory frameworks) is a significant advantage.
  • Fluent in English (written/verbal), with the ability to translate complex technical concepts for pilots, dispatchers, and maintenance crews.
  • Proactive, analytical mindset capable of making rapid, accurate decisions during operational disruptions.
  • Highly organized with the ability to multitask and manage priorities in a fast-paced environment.
Benefits
  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data mappingtechnical supportsoftware workflowsBig DataAIdatabasesweb technologiesknowledge transfercustomer traininghealthchecks
Soft Skills
proactiveanalytical mindsetcommunicationorganizationalmultitaskingproblem-solvingcustomer engagementdecision-makingadaptabilitycollaboration
Certifications
Bachelor’s in EngineeringMaster’s in EngineeringBachelor’s in Computer ScienceMaster’s in Computer ScienceIT certifications