Airbnb

Technical Program Manager

• Shape and influence the technical direction of projects, ensuring we meet stakeholder needs while maintaining high-quality standards. Rapidly prototype and validate project ideas through iterative development cycles, adapting as necessary based on insights and data.
• Balance broad, outcome-driven thinking with attention to critical details, exercising sound judgment to prioritize where deep focus is necessary to ensure successful execution.
• Define and secure stakeholder alignment on clear, measurable success criteria to accelerate AI initiatives. Regularly assess risks and opportunities, and devise proactive mitigation strategies to maintain momentum and project success.
• Maintain transparent and effective communication channels to keep stakeholders informed of progress, developments, and challenges.
• Expertly present outcomes and updates to senior leadership, clearly and comprehensively articulating trade-offs, risks, and emerging opportunities.

Staff Technical Program Manager – Reliability & Observability

Manager

• Manage and spearhead the development of Agent facing products as well as horizontal AI tools (for instance RAG)
• Challenge the status quo and inspire people toward a unified outcome.
• Define goals and success with clearly measurable objectives and key results.
• Efficiently execute to ship products and deliver impact for our business and users.
• Lead cross-functional groups to deliver on the team’s mission.
• Communicate concisely and influence outcomes.
• Build alignment across product teams, cross-functional partners (FP&A, Marketing, Operations, Customer Experience, Trust, etc.) and Leadership/Executive team
• Develop the platform product roadmap and build consensus on prioritization which drives product execution
• Define and analyze metrics that inform product success & health
• Identify and directly contribute to key metrics via the AI-automation and AI-augmentation efforts
• Supercharge and support other platform teams by unlocking personalization opportunities through machine learning models
• Keep up with cutting-edge ML technologies & trends to help lead the prioritization of ML innovations, especially when it’s related to CS.

Staff Platform Manager – Agent Products, Intelligence Platforms

Machine Learning Engineer

• Work with large scale structured and unstructured data, build and continuously improve cutting edge Machine Learning models for Airbnb product, business and operational use cases.
• Work collaboratively with cross-functional partners including software engineers, product managers, operations and data scientists, identify opportunities for business impact, understand, refine, and prioritize requirements for machine learning models, drive engineering decisions, and quantify impact.
• Hands-on develop, productionize, and operate Machine Learning models and pipelines at scale, including both batch and real-time use cases.
• Leverage third-party and in-house Machine Learning tools & infrastructure to develop reusable, highly differentiating and high-performing Machine Learning systems, enable fast model development, low-latency serving and ease of model quality upkeep.
• Example projects include: feature platform, model interpretability, hyperparameter optimization, concept drift detection.

Staff Machine Learning Engineer, Relevance and Personalization

Research Engineer

• Architect the next generation of Airbnb’s internal operating system
• Design and build AI-powered solutions for Employee Experience pain points
• Translate HR and workforce needs into scalable products
• Rapidly build prototypes and working solutions
• Partner closely with EX, BizTech, Legal, Privacy, and InfoSec

Staff AI Innovation Engineer

Data Scientist

• Own the design, operation, and evolution of end to end forecasting systems for revenue drivers, including data pipelines, model components, validation logic, and automated delivery into planning and financial workflows.
• Select, adapt, and maintain forecasting approaches appropriate to each problem context, balancing accuracy, stability, interpretability, and operational cost rather than optimizing for modeling sophistication alone.
• Engage in stakeholder management, effectively communicating with various teams and levels within the organization to gather input and share insights.
• Drive the process of extracting actionable insights from complex data sets to influence business growth and strategic decision-making.
• Continuously improve forecasting infrastructure and processes to reduce manual intervention, shorten cycle time, and increase trust in outputs.

Staff Data Scientist, Forecasting – Finance

Procurement

• Support the structuring of sourcing knowledge, documentation, and templates to enable scalable AI usage across categories
• Prototype AI-enabled workflows such as deal summary generation, proposal comparison, contract insight extraction, and negotiation preparation
• Analyze how AI outputs integrate into real business decisions and propose improvements to increase reliability and adoption
• Support the development of metrics to measure the impact of AI on sourcing efficiency, cycle time, and decision clarity
• Learn how sourcing strategy connects finance discipline, supplier economics, and technology innovation
• Partner with sourcing managers to map end-to-end sourcing workflows and identify where AI augmentation can improve speed, quality, and consistency.
• Collaborate with cross-functional stakeholders to understand real sourcing decisions and constraints
• Present structured analyses and workflow prototypes to senior team members
• Seek and incorporate feedback throughout the internship
• Participate in strategic planning discussions related to sourcing innovation
• Gain exposure to enterprise negotiations, supplier ecosystems, and decision frameworks.

Sourcing Operations & Innovation Intern, MBA

• Meet and exceed OKRs by owning the performance and success of the hotels within your portfolio
• Operate autonomously to secure more inventory and create & implement strategic tactics to ensure your hotel & serviced apartment partners are successful in your markets, driving maximum business impact
• Drive end-to-end assessment, analysis, and execution of strategy to drive maximum market performance
• Present to, respond to, and deliver exceptional service to your hotel partners in a timely and efficient manner; driving successful outcomes
• Leverage an intimate knowledge of your market to be the ‘go-to’ source for all information relating to local trends and market dynamics (e.g. pricing, demand seasonality, booking patterns, etc.)
• Act as a mentor & player/coach to colleagues by developing account management strategies to be utilized by the Global Supply team, providing peer guidance, and assisting others in challenging problem solving
• Confidently sell to and build strong relationships with senior-level hotel executives
• Passionately continue learning and bettering your understanding as an expert in the hospitality industry and revenue management best practices, acting as a trusted industry advisor for your hotel & serviced apartment partners.
• Collaborate with other Senior Market Managers, Regional Managers and cross-functional partners (Product, Marketing, Customer Experience, Revenue Operations, Strategic Partnerships) to drive regional supply strategy, cross-functional initiatives & implement innovative ideas in the mobile travel space

Senior Market Manager

Program Manager

• Support the US & Canada Campaign Director to develop strategy and analysis presentations, track deliverables, and measure/report the priorities of the US & Canada policy team
• Help develop and implement all needed processes, ensuring consistency across all regions of the team
• Facilitate clear lines of communication between local campaign teams and global leadership
• Collaborate with each campaign region to deliver regular reporting and tracking (e.g. weekly reports, strategic campaign plans, quarterly policy reports (QPRs) and to ensure campaign achievements and milestones are being properly recognized and communicated
• Ensure individual projects and initiatives are executed according to strategic priorities
• Lead strategic initiatives that might require internal and external engagement/alignment
• Identify operational roadblocks and bottlenecks – and best practices – making recommendations for process improvements that will increase campaigns’ efficiency across markets and regions
• Develop and maintain a culture of collaboration and innovation among and between the global campaign teams.
• Some administrative duties will be required including, but not limited to, calendaring, preparing for meetings, assisting with anticipating and prioritizing of the day, scheduling travel, and processing expenses
• Drafting presentations, reports and conducting research on housing topics, policy points of view papers, and performing ROI assessments.

Program Manager – North America Policy

• Own onboarding and ongoing enablement for Acquisition and Account Management teams (both internal and vendors)
• Localize global enablement content, sales pitches, and narratives to reflect regional market needs
• Design and deliver role-based training programs, including mock calls, certifications, and playbooks
• Partner closely with Sales, RevOps, Product, Policy, and regional leaders to align enablement with business priorities
• Drive adoption of enablement tools (e.g., Highspot, Gong) and translate insights into actionable coaching and performance improvements
• Lead enablement including training delivery for new launches and GTM initiatives in-region
• Create structured feedback loops to bring field insights back to central teams and incorporate into training material
• Track and report on enablement impact (ramp time, performance, certification, revenue impact)

Senior Enablement Manager

Full-stack Engineer

• Work cross-functionally with product, design, and other engineering counterparts to execute on product and business strategy to build novel products and features.
• Drive, lead, and contribute to the full development cycle: technical design, development, test, experimentation, analysis, and launch. You’ll be reviewing code and design docs, giving feedback on product specs and mocks.
• Provide critical input in team roadmap and technical direction.

Senior Software Engineer, BizTech

Product Marketing

• Own end-to-end platform strategy for incubation platform(s) (Elevate) and capabilities, defining 6+ month roadmaps and execution plans
• Consult with business and technical partners to identify problems worth solving, evaluate program eligibility for 0>1 experimentation, and drive build vs. buy framework decisions
• Partner on graduation pathways with Product Marketing and Engineering teams to define criteria, migration processes, and handoffs that transition successful experiments from incubation to core infrastructure at scale
• Lead cross-functional delivery by creating concept briefs, coordinating across Sales, Operations, Product Marketing, Engineering, and Analytics teams, and enabling successful launches
• Evolve platform capabilities through experimental frameworks that enable rapid testing, guide architectural decisions for scalability and handoff readiness, and measure success through program outcomes and graduations

Product Owner, Supply – GTM Technology

Product Manager

• Develop and execute the product roadmap for foundational data improvements related to trip quality, reviews, and ratings.
• Lead the product strategy and develop the roadmap for Trip Quality Merchandising and AI
• Craft the product narrative that inspires teams, leadership, and the company and builds alignment on the quality merchandising strategy.
• Partner with design, engineering, and customer support to deliver features that improve both guest and host experiences.
• Collaborate closely with our Policy, Privacy, and Legal teams on topics that are essential to making Airbnb one of the most trusted marketplaces in the world.
• Build AI-powered features that improve how guests evaluate listing quality, partnering with Data Science to evaluate model performance and translate outputs into product decisions.
• Build deep expertise in how guests evaluate listing quality through user research, marketplace data, and competitive analysis; use those insights to define and prioritize features that will lead to improved user experiences and a better Airbnb service.
• Make prioritization decisions that balance guest experience, platform integrity, and host impact. Efficiently execute to ship updates and deliver impact for our business and customers.

Product Manager, Trip Quality Merchandising – AI

• Lead the product strategy and develop the roadmap for foundational data improvements for measuring trip quality.
• Work collaboratively across your team and stakeholders to collect feedback and synthesize feature requirements that will lead to improved user experiences and a better Airbnb service.
• Ensure consistency in data models and maximize reuse of AI/ML investments across multiple teams.
• Provide a product lens to unify and scale how we source and utilize quality data signals across the Quality system.
• Define goals and success with clearly measurable objectives and key results.
• Collaborate with our Privacy, Legal, and Platform teams on account security, privacy, identity, and trust & safety topics that are essential to making Airbnb one of the most trusted marketplaces in the world.
• Craft the product narrative that inspires teams, leadership, and the company to support your products and business outcomes.
• Build deep expertise on the subject matter both through user research, marketplace data, and an understanding of the competitive landscape.
• Efficiently execute to ship updates and deliver impact for our business and customers.
• Build alignment across product teams (Tech, Design), cross-functional partners (Global Operations, Customer Support, Trust, etc.) and Leadership/Executive team.
• Make judgements and prioritization decisions that are in the best interests of our customers.

Product Manager, Trip Quality Data – Modeling

• Synthesizes complex data and strategic insights into compelling narratives that inspire action, leveraging strong storytelling skills to translate analytical findings into clear, persuasive recommendations for senior leadership and cross-functional teams.
• Empowers direct reports to adopt a narrative-driven approach, ensuring insights are not just understood, but drive meaningful business decisions.
• Translate the Community Blueprint's strategic impact into concrete business metrics like revenue generation, customer retention, and brand strength, providing leadership with a clear, defensible view of the program's ROI.
• Shape the Community Blueprint portfolio like a product portfolio—balancing risk, market reach, and expected return.
• Drive prioritization exercises, clearly articulating where the team should invest resources, what programs should be stopped or scaled back, and how to accurately size the potential business upside of key initiatives.
• Serve as the guardian of customer reality within the team, keeping stakeholders honest about "for whom" we are building and "at what moment," ensuring programs genuinely match customer reality instead of internal assumptions.
• Serve as a strategic thought partner to senior leadership, leveraging exceptional executive communication skills and presence to distill complex concepts into compelling narratives that influence decision-making, align stakeholders, and drive organizational vision forward.
• Operate as a strong, independent, and proactive leader who can manage complex projects and influence cross-functional partners without direct authority.
• Leverage technical skills for data extraction, manipulation, and analysis, including SQL, Python, and advanced data visualization tools.
• Experience utilizing LLM tools for research and insight generation is a significant advantage.
• Maintain a strong growth learning mindset, demonstrating resilience, adaptability, and an eagerness to take on any analytical or strategic challenge.

Senior Manager, Marketplace Strategy

General Counsel

• Advise business, product, design, and engineering teams throughout the product development and operations programming lifecycle and on a broad range of compliance issues for cutting edge and first impression legal issues.
• Serve as day-to-day partner for business teams in order to understand the product roadmap and provide pragmatic and strategic advice in your area of coverage, to minimize legal risks while advancing business interests across multiple jurisdictions.
• Lead consensus building across legal and coordinate advice across complex and multifaceted legal issues, including laws and regulations dealing with privacy, consumer protection, AI, intermediary liability, competition, anti-discrimination, employment, marketing/IP, ecommerce, payments, and other laws related to current and proposed activities you counsel.
• Collaborate effectively with Legal counterparts supporting other business units and global product legal counterparts to ensure consistency across the product team and provide globally-aligned legal advice.
• Draft clear and concise risk analyses, memoranda, disclosures, disclaimers, FAQs, terms of use, policies, and implement related processes.
• Manage outside counsel on complex research issues with an eye toward driving business goals while effectively managing time and cost.