Aiphoria

Sales

• Build pipeline through partnerships, industry relationships, and targeted outreach
• Develop early-stage opportunities and transition them into the sales pipeline
• Support new channels that strengthen overall sales performance
• Develop and manage strategic partners (platforms, integrations, industry relationships)
• Create opportunities that drive distribution and embedded adoption
• Act as a senior point of contact for key partners
• Work closely with the Head of Sales on key opportunities
• Support early deal shaping, use cases, and positioning
• Participate in select sales cycles as needed
• Ensure smooth handoff of opportunities to Sales for execution and close
• Build and manage beta and pilot programs
• Identify the right early customers and use cases
• Drive conversion from pilot to paying customer in coordination with Sales
• Build relationships across agencies, healthcare, and financial services
• Represent Overtime.ai in the market and at industry events
• Identify new use cases and opportunities
• Partner with Sales on target markets and priorities
• Align with Marketing, Product, and Operations
• Provide market feedback to improve positioning and execution

Head of Sales

Growth Marketing

• Build pipeline through partnerships, industry relationships, and targeted outreach
• Develop early-stage opportunities and transition them into the sales pipeline
• Support new channels that strengthen overall sales performance
• Develop and manage strategic partners (platforms, integrations, industry relationships)
• Act as a senior point of contact for key partners
• Work closely with the Head of Sales on key opportunities
• Ensure smooth handoff of opportunities to Sales for execution and close
• Build and manage beta and pilot programs

Head of Revenue Development – Strategic Growth

Technical Project Manager

• Own projects end-to-end — from scoping and planning through to technical handover and production sign-off.
• Oversee the adaptation of our platform for particular customer needs and requirements.
• Monitor customer expectations and fulfill them.
• Ensure stable and constant delivery of client-requested features, from release planning to managing feature dependencies and the product lifecycle.
• Understand the effort required for product development, including team roles and the stages of their involvement.
• Ensure alignment of product with customer requirements.
• Provide regular project status updates to clients to maintain transparency.
• Oversee project scope, allocate resources efficiently, and ensure budget adherence for optimal performance.
• Maintain high-quality standards through thorough testing before product releases.
• Set key product metrics and monitor achievements, adjusting goals based on performance feedback.

Technical Project Manager – Voice AI

Engineering Manager

• Integrate with client banking systems via FastAPI / Python Integration Layer
• Troubleshoot our platform interactions, SIP/VoIP systems, gRPC services, and production latency issues
• Deploy and configure platform components via Kubernetes / Helm
• Analyze logs, debug incidents, remove technical blockers on the client side
• Leverage available tools, scripts, and technical resources to troubleshoot integrations and ensure successful platform performance.
• Own end-to-end integration into client infrastructure
• Coordinate deployments, upgrades, and release planning
• Manage client expectations and escalations
• Work directly with client DevOps / IT teams
• Lead architecture selection for new pilots and cluster setup

Technical Engineering Manager – Client Integrations

Artificial Intelligence

• Lead operational execution across implementations, onboarding, client launches, and production environments
• Establish operational processes, controls, escalation paths, and execution standards across the organization
• Drive accountability across internal teams and external partners to ensure operational consistency and execution discipline
• Maintain operational readiness for platform deployments, workflow changes, and client expansions
• Own deployment execution and operational coordination for collection agencies, healthcare organizations, debt buyers, and servicing clients
• Build scalable onboarding, implementation, and operational support processes
• Ensure operational workflows align with client requirements, staffing models, servicing strategies, and compliance expectations
• Maintain strong working knowledge of debt collection regulations including FDCPA, TCPA, Reg F, state regulations, consent management, disclosures, call handling, and operational controls
• Partner closely with Compliance and Legal teams to ensure operational processes align with regulatory expectations and client requirements
• Support audit readiness, documentation standards, complaint escalation management, and operational governance
• Develop operational playbooks, deployment standards, QA processes, workflow governance, and escalation procedures
• Identify operational gaps, servicing inefficiencies, workflow risks, and process breakdowns
• Drive operational improvements focused on scalability, consistency, compliance, and client outcomes
• Coordinate operational testing, release readiness, and production support activities
• Act as the operational bridge across Operations, Product, Engineering, Compliance, Client Success, Sales, and executive leadership
• Manage relationships with operational leaders, compliance teams, implementation stakeholders, and external partners
• Track operational KPIs including deployment timelines, implementation success, workflow efficiency, client adoption, QA trends, and operational risk indicators

Head of Operations

Machine Learning Engineer

• Develop and improve TTS / Voice Generation models
• Train, fine-tune, and evaluate speech models
• Bring research ideas into production systems
• Work across research, engineering, and product
• Help define technical direction and ML best practices
• Drive execution in a fast-changing environment
• Collaborate closely with engineering, product, and business stakeholders

Principal Machine Learning Engineer

• Own projects end-to-end — from scoping and planning through to technical handover and production sign-off.
• Understand what you're building well enough to know when something is wrong, why it's wrong, and how to explain it to a client without losing their trust.
• Oversee the adaptation of our platform for particular customer needs and requirements.
• Monitor customer expectations and fulfill them.
• Ensure a stable and constant process of delivery of client-requested features inside the platform, from release planning to managing feature dependencies and the product lifecycle.
• Understand the effort required for product development, including team roles and the stages of their involvement.
• Ensure alignment of product with customer requirements.
• Responsibility for this product from our side.
• Provide regular project status updates to clients to maintain transparency.
• Oversee the project’s scope , allocate resources efficiently, and ensure budget adherence for optimal performance.
• Maintain high-quality standards through thorough testing before product releases.
• Set key product metrics and monitor achievements, adjusting goals based on performance feedback.

• Oversee the adaptation of our platform for particular customer needs and requirements
• Monitor customer expectations and fulfill them
• Ensure a stable and constant process of delivery of client-requested features inside the platform, from release planning to managing feature dependencies and the product lifecycle
• Understand the effort required for product development, including team roles and the stages of their involvement.
• Ensure alignment of product with customer requirements.
• Responsibility for this product from our side
• Provide regular project status updates to clients to maintain transparency.
• Oversee the project’s scope , allocate resources efficiently, and ensure budget adherence for optimal performance.
• Maintain high-quality standards through thorough testing before product releases.
• Set key product metrics and monitor achievements, adjusting goals based on performance feedback.

Sales Development Rep

• Execute high-volume, high-quality outbound prospecting into collections agencies, debt buyers, and legal collections firms via phone, email, and LinkedIn
• Engage inbound leads from events, conferences, and demand gen campaigns with speed and intent
• Qualify prospects against our ICP and pass opportunities to senior sellers with full context — not just a name and a calendar link
• Learn and own the Overtime value proposition; articulate it clearly in cold conversations without relying on scripts as a crutch
• Use sequencing and sales tools to stay organized and increase reach — but lead with your voice, not your inbox
• Maintain clean, accurate activity and pipeline data in CRM
• Represent Overtime at industry events and conferences when called upon
• Partner with the Head of Sales to sharpen messaging, refine target lists, and improve conversion at every stage of the funnel

Sales Development Representative, Overtime

• Execute targeted, research-led outbound prospecting into large banks, credit unions, and specialty lenders via phone, email, and LinkedIn.
• Engage inbound leads from industry events, conferences, and demand gen campaigns with speed and intent.
• Identify and map multiple stakeholders within enterprise accounts — collections leadership, operations, and technology buyers.
• Qualify prospects against our ICP and pass opportunities to senior sellers with full context and clean CRM data.
• Learn and own the Acclaim value proposition; articulate it clearly to sophisticated buyers without leaning on scripts.
• Use sequencing and sales tools to increase reach and stay organized — but lead with your voice and your research.
• Maintain accurate activity and pipeline data in CRM.
• Represent Acclaim at industry events and conferences when called upon.
• Partner with the Head of Sales to sharpen messaging, refine target lists, and improve conversion at every funnel stage.

Sales Development Representative, SDR

Solutions Engineer

• Partner with Account Executives to identify customer needs and technical requirements
• Lead technical discovery sessions and solution scoping workshops
• Translate business objectives into scalable AI and automation architectures
• Develop solution proposals, technical documentation and implementation roadmaps
• Design customized solution architectures using the Aсclaim.ai platform
• Deliver tailored product demos, proofs of concept (POCs) and pilot programs
• Build integrations with customer systems (CRM, ERP, APIs, databases, etc.)
• Collaborate with Product and Engineering teams to communicate customer feedback and feature gaps
• Support onboarding and deployment of enterprise clients
• Ensure technical success during initial rollout and scaling
• Troubleshoot integration and performance issues
• Document best practices and reusable solution templates

Head of Sales

Head of Revenue Development – Strategic Growth

Technical Project Manager – Voice AI

Technical Engineering Manager – Client Integrations

Head of Operations

Principal Machine Learning Engineer

Technical Project Manager

Technical Project Manager

Sales Development Representative, Overtime

Sales Development Representative, SDR

Founding Solutions Engineer