Aiphoria

Technical Account Manager

• Own the customer relationship after sale for enterprise clients (primarily banks).
• Act as the primary strategic interface between customer stakeholders and internal teams (product, engineering, project management).
• Ensure successful deployment, adoption, and expansion of AI voice agents.
• Manage stakeholder alignment across IT, contact center, digital, compliance, and leadership.
• Translate technical capabilities into business outcomes (cost reduction, containment rate, CX improvement).
• Identify upsell and expansion opportunities within existing accounts.
• Escalate issues internally and ensure cross-team coordination to resolve them.

Recruitment

• Own full-cycle recruitment across technical, product, and GTM functions in the US and EMEA
• Partner closely with hiring managers and leadership as a trusted advisor on hiring strategy, candidate profiles, talent availability, and market realities
• Build strong top-of-funnel pipelines through proactive sourcing, targeted outreach, and creative talent attraction strategies
• Ensure an excellent candidate experience throughout the hiring process
• Lead and coordinate onboarding and adaptation of new hires to support smooth integration into the business
• Maintain and optimize our ATS, ensuring clean data, efficient workflows, and high hiring process quality
• Track and analyze hiring market trends, competitor activity, and talent insights across relevant geographies and functions
• Help improve recruiting processes, hiring quality, and overall talent operations as we scale

Senior Recruiter

Backend Engineer

• Adapt existing platform components to new customer environments
• Implement client-specific features and integrations
• Support and evolve internal backend libraries
• Investigate and fix production and on-premise issues
• Work on logging, tracing, observability improvements
• Participate in pilots where the platform must be adjusted quickly
• Collaborate with infrastructure and product teams on cross-service problems

Senior Backend Developer – Delivery

Sales

• Develop and execute the U.S. sales strategy
• Partner with the leadership team to define target customer segments, priority verticals, pricing inputs, and sales motions
• Align go-to-market execution with cross-functional teams to enable fast, scalable growth
• Partner closely with marketing on positioning, messaging, and demand generation
• Drive acquisition of new strategic customers with a focus on long-term, high-quality revenue
• Lead and scale the sales function, including account executives and supporting resources
• Establish sales goals, quotas, pipeline targets, and performance metrics
• Personally lead complex, high-value enterprise deals and executive-level negotiations
• Implement a disciplined, repeatable sales process from prospecting through close
• Coach and develop the team while setting a high bar for ownership, urgency, and accountability
• Build and maintain strong relationships with enterprise customers and technology partners
• Navigate complex buying environments with multiple decision-makers and stakeholders
• Represent the company at industry events and executive-level customer meetings
• Maintain awareness of relevant regulatory and contractual considerations in target markets
• Collaborate with legal and compliance functions to ensure accurate and responsible customer commitments
• Incorporate risk and governance considerations into deal structuring and commercial terms
• Own sales forecasting, pipeline management, and revenue reporting
• Analyze sales data to identify trends, risks, and opportunities for improvement
• Provide accurate forecasts and regular performance updates to executive leadership
• Continuously improve conversion rates, sales cycle efficiency, and overall pipeline quality
• Work closely with product, operations, and customer success to ensure scalable and successful deployments
• Feed market and customer insights back into product roadmap and pricing strategy
• Align with post-sales and account management teams to support retention and expansion

Technical Account Manager

Senior Recruiter

Senior Backend Developer – Delivery

VP of Sales