Technical Engineering Manager – Client Integrations

Aiphoria

Technical Engineering Manager integrating client banking systems into AI-driven customer experience platform. Overseeing deployments, troubleshooting, and collaboration with client IT teams.

Posted 5/26/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Distributed SystemsDockerGoGRPCJavaScriptKubernetesMicroservicesNode.jsPythonVoIP

About the role

Key responsibilities & impact

Integrate with client banking systems via FastAPI / Python Integration Layer
Troubleshoot our platform interactions, SIP/VoIP systems, gRPC services, and production latency issues
Deploy and configure platform components via Kubernetes / Helm
Analyze logs, debug incidents, remove technical blockers on the client side
Leverage available tools, scripts, and technical resources to troubleshoot integrations and ensure successful platform performance.
Own end-to-end integration into client infrastructure
Coordinate deployments, upgrades, and release planning
Manage client expectations and escalations
Work directly with client DevOps / IT teams
Lead architecture selection for new pilots and cluster setup

Requirements

What you’ll need

Client integration experience — ownership of end-to-end integrations of software products into external client infrastructure, including coordination with client IT teams, managing deployment expectations, and navigating complex implementation challenges.
Modern technical stack familiarity — ability to work across environments such as Python, Node.js, Go, and Bash/CI/CD, including reading unfamiliar codebases, troubleshooting issues, and building lightweight scripts or services when needed.
gRPC / REST API expertise — hands-on experience building or integrating production-grade APIs, with a strong understanding of common failure points and debugging approaches.
SIP/VoIP knowledge — hands-on experience is a plus, though strong protocol understanding and the ability to ramp up quickly in real-world environments are equally valued.
Distributed systems / microservices understanding — solid understanding of modern backend architectures, inter-service communication patterns, and common sources of latency and system failure.
Strong autonomy and ownership mindset — ability to independently drive projects forward, proactively identify blockers, communicate clearly, and make sound decisions without constant oversight.
Confident English communication skills — Upper-Intermediate level or higher, with the ability to communicate effectively in technical and customer-facing environments.
Kubernetes / Docker experience in production environments — hands-on experience deploying, managing, and troubleshooting real workloads in containerized environments is a plus.
ML/AI pipeline familiarity — understanding of modern AI product architectures, including inference servers, ASR/TTS systems, or adjacent machine learning infrastructure and workflows.
Banking / fintech industry exposure — familiarity with how enterprise clients in regulated industries evaluate solutions, manage security and compliance considerations, and navigate decision-making processes.

Benefits

Comp & perks

Health insurance stipend – we provide a monthly allowance to help cover your individual health plan.
Experienced team, Acclaim is formed by a team of enthusiastic professionals who created award-winning devices, voice assistants and other AI-driven products for BigTech corporations.
Cutting-edge technologies, we build a technology using our areas of expertise including Computer Vision, Speech Technologies, Natural Language Understanding, Generative AI incl. LLM and Diffusion models.
Rapid career progression, facilitated by our team of seasoned senior professionals who hail from prestigious, industry-leading companies.

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Hard Skills & Tools

PythonFastAPIgRPCREST APISIPVoIPKubernetesDockerCI/CDmicroservices

Soft Skills

autonomyownership mindsetcommunication skillsproblem-solvingproject managementclient managementescalation managementcollaborationleadershiptechnical troubleshooting