AIP Publishing

Infrastructure Engineer

• Manage patching, updates, and lifecycle for Azure VMs and cloud workloads.
• Support remaining on-premises infrastructure through its planned transition to cloud.
• Maintain operational documentation, standards, and procedures.
• Coordinate with vendors and service providers to resolve infrastructure issues.
• Act as an escalation point for complex infrastructure issues.
• Troubleshoot cloud, server, networking, identity, and application connectivity problems.
• Participate in root cause analysis, major incident response, and problem management.
• Support Microsoft Entra ID administration and identity services.
• Assist with Conditional Access, MFA, RBAC, vulnerability management, and platform hardening.
• Participate in DevSecOps practices, including scanning pipelines and shift-left collaboration with Development.
• Collaborate with Infrastructure, Security, Development, and business stakeholders on projects and continuous improvement.
• Use Jira and Azure DevOps to track work and document activities.
• Develop and maintain PowerShell scripts and automation solutions.
• Leverage Claude and Azure AI capabilities to improve troubleshooting, documentation, and operational efficiency.
• Contribute to infrastructure modernization and cloud optimization initiatives.

Cloud Infrastructure Engineer

Manager

• Provide leadership for the design, implementation, and continuous improvement of peer review workflows across the journal portfolio.
• Guide the design, implementation, standardization, and continuous improvement of peer review workflows across the journal portfolio.
• Serve as a subject matter expert for peer review workflow design, ensuring workflows support editorial quality, research integrity, and publishing best practices.
• Identify operational bottlenecks, maintain workflow documentation and standards, and drive process improvements.
• Serve as a key leader for vendor-supported editorial operations and peer review services, including vendor onboarding, performance management, SLA compliance, business reviews, and operational escalations.
• Develop performance dashboards and identify opportunities to improve service quality, efficiency, and value.
• Serve as a key leader in operational activities supporting manuscript tracking system migrations, including workflow design, business process documentation, system configuration, testing, operational readiness, training, and change management.
• Manage implementation risks, stakeholder coordination, and post-launch optimization.
• Drive workflow standardization, automation, process redesign, and implementation of new editorial technologies to improve operational effectiveness and modernize editorial infrastructure.
• Assess operational impacts of policy and process changes.
• Develop dashboards and reporting to monitor workflow performance, vendor SLAs, operational risks, and key metrics.
• Provide data-driven insights and recommendations to support continuous improvement and decision making.
• Lead, develop, and support staff by fostering collaboration, accountability, continuous improvement, knowledge sharing, and effective resource planning.
• Partner with internal teams and external partners to lead cross-functional initiatives, align workflow standards, support change management, and represent editorial workflow requirements across strategic projects.

Manager, Peer Review Excellence

Marketing

• Engage customers to take the next best action towards critical publishing milestones.
• Pitch your ideas and bring them to life – you’re a key contributor to our lifecycle strategy.
• Maintain key journey maps to inform loyalty and retention strategy, and optimize programs driving various engagement KPIs.
• Maintain lifecycle marketing program alignment to roadmap and business objectives.
• Identify and define customer segments and journeys to foster a personalized experience that maximizes engagement.
• Develop, execute, and refine multi-channel retention marketing campaigns across company-wide touchpoints.
• Develop reporting dashboards and track KPIs to measure effectiveness of lifecycle initiatives and communicate a go-forward recommendation.
• Stay current with industry trends, competitor intelligence, marketing best practices, and emerging technologies.

Cloud Infrastructure Engineer

Manager, Peer Review Excellence

Lifecycle Marketing Manager