AIP Connect

Director of Operations, Training and Consulting

AIP Connect

full-time

Posted on:

Location Type: Hybrid

Location: Barrie • Canada

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Salary

💰 CA$90,000 - CA$100,000 per year

Job Level

Lead

About the role

  • Own and lead operational execution for the Training and Consulting divisions, translating strategy into clear priorities, practical systems, and consistent follow-through.
  • Act as a true partner to executive leadership and divisional leaders — helping turn ideas into action and ensuring momentum doesn’t stall.
  • Balance short-term execution with long-term scalability, knowing when to move fast and when to slow down and build it right.
  • Be comfortable bouncing between strategic planning, operational problem-solving, and real-time decision-making as the business evolves.
  • Lead, coach, and support the operations, scheduling, and administrative team (6 individuals) with a focus on accountability, clarity, and growth.
  • Set clear expectations and rhythms for performance, while fostering a culture where people feel supported, challenged, and trusted.
  • Build capability and confidence within the team — developing leaders, not just managing tasks.
  • Model our values daily: showing up with integrity, curiosity, ownership, and a commitment to getting better every day.
  • Design, improve, and standardize operational processes across Training & Consulting — including scheduling, purchasing, inventory, workflow design, vendor coordination, and capacity planning.
  • Own the practical use of our technology stack (TMS, CMS, Zoho, and related systems) — not just governance, but real-world adoption and usefulness.
  • Create and maintain SOPs that are actually used — clear, simple, and grounded in how work really gets done.
  • Identify inefficiencies, friction points, and gaps, then work hands-on with teams to fix them.
  • Provide operational oversight of training facilities to ensure they are safe, functional, and support a strong client and employee experience.
  • Manage vendor relationships with a practical, value-driven mindset — balancing cost control with service quality and reliability.
  • Proactively identify operational risks and put thoughtful controls in place to protect service delivery and business continuity.
  • Partner with divisional leaders to define and track meaningful KPIs — including utilization, productivity, service delivery, and operational health.
  • Create clarity and accountability around commitments, deadlines, and outcomes — without unnecessary bureaucracy.
  • Lead cross-functional operational initiatives from idea through execution, measuring what matters and adjusting as needed.
  • Champion continuous improvement — not perfection, but steady, intentional progress.

Requirements

  • 8–10+ years of progressive experience in operations, business management, or administration within a multi-site, service-based organization.
  • Proven experience leading operational teams and managers with accountability for real outcomes — not just reporting.
  • Demonstrated ability to design, improve, and implement operational processes in evolving environments.
  • Strong experience with vendor management, facilities oversight, and operational risk management.
  • Hands-on experience working with business systems (Hubspot, Zoho, or similar), with a practical focus on adoption and data integrity.
  • Excellent communicator with the ability to influence, align, and problem-solve across teams and leadership levels.
  • Strong analytical and decision-making skills, balanced with sound judgment and people awareness.
  • Experience in safety, training, consulting, or professional services environments is a strong asset.
  • Ability — and willingness — to shift between strategic leadership and hands-on execution as needed.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
operational executionstrategic planningoperational problem-solvingperformance managementprocess designvendor managementrisk managementKPI trackingcontinuous improvement
Soft Skills
leadershipcoachingcommunicationinfluencedecision-makinganalytical skillsaccountabilityteam buildingadaptability