Digital Workplace Experience Architect

AIG

full-time

Posted on: 9/26/2025

Location: 🇺🇸 United States

✨ AI Apply

💰 $126,000 - $171,000 per year

SeniorLead

CloudCyber SecurityITSMPMP

About the role

Lead the strategy, design, and continuous improvement of the digital workplace/end user technology ecosystem.
Assess digital workplace technologies and digital experience (DEX) score to define enterprise-wide standards and architect future-ready solutions.
Design a scalable and secure digital workplace / end user compute architecture (devices, operating systems, collaboration and communication platforms, productivity suites, identity and access management, endpoint management).
Stay informed of emerging trends in digital workplace technologies including AI-driven productivity tools.
Lead and establish the Digital Employee Experience (DEX) Practice, championing initiatives that enhance productivity, collaboration, and engagement.
Evaluate and recommend new tools or capabilities to enhance user productivity and satisfaction.
Provide technical leadership for global digital workplace transformation programs in a complex, multinational organization.
Report to the Global Head of Digital Workplace and partner with global stakeholders to deliver outcomes.

Bachelor’s degree in Computer Science, Information Technology or a related field.
ITIL, PMP, Nexthink and end user technology-related certifications are desirable.
15+ years of experience in IT technical leadership roles.
At least 5 years focusing on digital workplace / end-user technologies.
Proven track record of providing technical leadership for global digital workplace transformation programs in a complex, multinational organization.
Strong background in collaboration platforms, virtual desktop solutions, DEX scores, AI-powered workplace automation, and IT service management.
Expertise in cybersecurity best practices related to digital workplace environments.
Technology expertise in cloud platforms, collaboration and communication platforms and endpoints, and AI trends in workplace technologies.
Change management capability to drive large-scale digital transformation.
Stakeholder management and ability to collaborate with business partners, IT and other functional teams globally.
Vendor and contract management experience with large IT service providers and SaaS vendors.
Experience interpreting digital employee experience (DEX) qualitative and quantitative data and using Experience Level Agreements (XLAs).