Digital Workplace Experience Architect
AIG
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $126,000 - $171,000 per year
Job Level
SeniorLead
Tech Stack
CloudCyber SecurityITSMPMP
About the role
- Lead the strategy, design, and continuous improvement of the digital workplace/end user technology ecosystem.
- Assess digital workplace technologies and digital experience (DEX) score to define enterprise-wide standards and architect future-ready solutions.
- Design a scalable and secure digital workplace / end user compute architecture (devices, operating systems, collaboration and communication platforms, productivity suites, identity and access management, endpoint management).
- Stay informed of emerging trends in digital workplace technologies including AI-driven productivity tools.
- Lead and establish the Digital Employee Experience (DEX) Practice, championing initiatives that enhance productivity, collaboration, and engagement.
- Evaluate and recommend new tools or capabilities to enhance user productivity and satisfaction.
- Provide technical leadership for global digital workplace transformation programs in a complex, multinational organization.
- Report to the Global Head of Digital Workplace and partner with global stakeholders to deliver outcomes.
Requirements
- Bachelor’s degree in Computer Science, Information Technology or a related field.
- ITIL, PMP, Nexthink and end user technology-related certifications are desirable.
- 15+ years of experience in IT technical leadership roles.
- At least 5 years focusing on digital workplace / end-user technologies.
- Proven track record of providing technical leadership for global digital workplace transformation programs in a complex, multinational organization.
- Strong background in collaboration platforms, virtual desktop solutions, DEX scores, AI-powered workplace automation, and IT service management.
- Expertise in cybersecurity best practices related to digital workplace environments.
- Technology expertise in cloud platforms, collaboration and communication platforms and endpoints, and AI trends in workplace technologies.
- Change management capability to drive large-scale digital transformation.
- Stakeholder management and ability to collaborate with business partners, IT and other functional teams globally.
- Vendor and contract management experience with large IT service providers and SaaS vendors.
- Experience interpreting digital employee experience (DEX) qualitative and quantitative data and using Experience Level Agreements (XLAs).