ServiceRocket

Senior Consultant I, Solution Architecture

ServiceRocket

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

Senior

Tech Stack

AWSAzureCloud

About the role

  • The Senior Consultant I, Solution Architecture, is a key leadership role responsible for designing innovative and high-value solutions for customers, primarily leveraging the Atlassian suite.
  • Build long-term, trusted relationships with customers and guide transformational journeys supporting corporate initiatives.
  • Co-create multi-year strategic roadmaps and provide architectural oversight for successful adoption and business value.
  • Deliver strategic solution roadmap discussions, align business objectives with Atlassian capabilities and AI enhancements.
  • Map corporate initiatives to KPIs and demonstrate platform-driven business outcomes.
  • Act as trusted advisor to stakeholders and mentor technical and leadership teams.
  • Define system architecture and provide high-level oversight for enterprise-scale implementations.
  • Design robust integrations between Atlassian and enterprise systems; advise on change management and adoption strategies.
  • Collaborate with product and engineering teams to prototype app innovations.
  • Lead design of reusable strategic assets, contribute to intellectual property, and maintain presence in partner channels.

Requirements

  • Typically requires a minimum of 8 years of related experience with a Bachelor’s degree; or 5 years and a Master’s degree; or equivalent experience in a technical consulting or solutions architecture role.
  • Proven experience in guiding customers through significant technology and process changes, including developing and implementing change management strategies.
  • Demonstrable experience in mentoring other consultants or architects to grow their technical and solution design capabilities.
  • Deep, demonstrable expertise in one of the following domains: Enterprise Strategy & Planning (Jira Align, Focus, Advanced Roadmaps), Enterprise Service Management (Jira Service Management, ITIL), World-Class Software Development (Jira Software, Bitbucket, CI/CD, DevOps, Scaled Agile, Cloud Migration (Atlassian Cloud, JCMA, CCMA, Teamwork Foundation).
  • Relevant industry certifications in areas such as Enterprise Architecture, Service Management (e.g., ITIL Expert), Agile (e.g., SAFe), DevOps, or Change Management (e.g., Prosci).
  • Multiple Atlassian Certifications (e.g., ACP, Atlassian Certified Master) are highly desirable
  • Other Relevant Skills: Relationship Building, Strategic Thinking, Communication & Storytelling, Executive Presence, Architectural Expertise, Customer Focus, Problem Solving.