Claims Operations Lead
AIG
full-time
Posted on:
Location Type: Office
Location: Croydon • United Kingdom
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Job Level
About the role
- Drive a strong control framework across Multinational and Network Partner Claims
- Own and track key performance metrics, conducting analysis to identify trends, risks, improvement opportunities
- Support the continued improvement of the Multinational and Network Partner Claims Processes and Procedures
- Challenge current processes and ways of working, identifying opportunities and driving positive change within the Multinational and Network Partner space
- Effectively deliver improvement initiatives and projects across the Multinational Claims space
- Advise the Multinational Claims team in relation to proposed process change and Governance and Control impacts on the Claims Organisation
- Maintain strong stakeholder engagement and communication with a focus on collaboration within the UK and Multinational Claims
- Execute Global and International strategic initiatives to ensure Multinational and Network Partner embed change and that any local regulatory requirements are catered for
Requirements
- A strong working knowledge of Multinational Insurance business
- Strong technical and operational skills gained in an insurer, preferably within claims
- Excellent communication skills with the ability to influence stakeholders across all levels including senior management
- Superior knowledge of Microsoft Excel & Power BI
- Strong financial acumen and intuition with the ability to handle large and complex issues/data
- The ability to plan, prioritise and organise work and effectively resolve conflict among priorities
- Understanding of different cultures and legislative environments
- Good decision making and mediation skills
Benefits
- Total Rewards Program
- Health and wellbeing benefits
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Multinational Insuranceclaims processingdata analysisperformance metricsfinancial acumenprocess improvementstakeholder engagementconflict resolutiongovernance and control
Soft Skills
communicationinfluenceplanningprioritizationorganizationdecision makingmediation