Complex Claims Director, TPA Oversight
AIG
full-time
Posted on:
Location Type: Hybrid
Location: Atlanta • Kansas • United States
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Job Level
About the role
- Analyze and process bodily injury and third-party property damage claims
- Ensure proactive claims handling for prompt and cost-effective resolution
- Determine need for and direct independent adjusters
- Identify and evaluate coverage issues and prepare coverage letters
- Assess liability and resolve claim within established evaluation
- Maintain diaries and complete tasks within required timeframes
- Process and pay invoices on time
- Coordinate vendor referrals for additional investigation
- Monitor reserve accuracy throughout the life of the claim
- Communicate with internal business partners including underwriters
- Partner with TPA Governance and Relationship Management
Requirements
- 7 plus years of General Liability/Auto claims experience
- Experience with complex and high exposure General Liability Bodily Injury and Property Damage claims
- Excellent communication skills (verbal/written) and strong negotiation skills
- Advanced experience in litigation claims management, including ADR and mediation processes, involving auto/GL exposures
- Strong technical expertise interpreting insurance contracts
- In depth knowledge of claim handling procedures, claims performance strategies, and claim best practices
- Advanced analytical and problem solving skills
- Demonstrated ability to initiate and champion change initiatives leveraging technology
- Creativity in resolving challenging business problems
Benefits
- A range of competitive benefits
- Total Rewards Program focuses on health, wellbeing, and financial security
- Opportunities for professional development
- Bonus eligible according to incentive plan
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
General Liability claimsAuto claimsBodily Injury claimsProperty Damage claimslitigation claims managementADR processesmediation processesinsurance contract interpretationclaim handling proceduresclaims performance strategies
Soft Skills
communication skillsnegotiation skillsanalytical skillsproblem solving skillschange managementcreativity